Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,176 incidents for Twilio: 1,171 in the last 12 months and 561 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 146 | 540 of 572 (94%) |
Incidents, newest first
Minor October 24, 2026 SMS Delivery Delays from Twilio to WOM Colombia 5h 42m SMS, Latin America, MMS, APAC
Started Oct 24, 2026, 07:05 AM UTC· resolved Oct 24, 2026, 12:48 PM UTC
- investigating Oct 24, 2026, 07:05 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 24, 2026, 08:06 AM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 24, 2026, 10:11 AM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 24, 2026, 11:40 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 24, 2026, 11:41 AM UTC
We have observed a recovery in SMS delivery from Twilio to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 12:48 PM UTC
The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.
Minor October 23, 2026 Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers 5h 16m Voice, Latin America
Started Oct 23, 2026, 10:26 PM UTC· resolved Oct 24, 2026, 03:43 AM UTC
- investigating Oct 23, 2026, 10:26 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 23, 2026, 11:29 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 01:41 AM UTC
We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 03:43 AM UTC
The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.
Minor October 23, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil 9h 56m SMS, Latin America
Started Oct 23, 2026, 08:06 PM UTC· resolved Oct 24, 2026, 06:02 AM UTC
- investigating Oct 23, 2026, 08:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 08:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 09:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 11:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 12:24 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 02:27 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 06:02 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally.
Minor October 23, 2026 SMS Delivery Failures from Twilio to Multiple Networks in South Africa 10h 9m SMS, Middle East & Africa
Started Oct 23, 2026, 07:46 PM UTC· resolved Oct 24, 2026, 05:56 AM UTC
- investigating Oct 23, 2026, 07:46 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 07:51 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 10:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 11:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 01:22 AM UTC
We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 05:23 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 05:56 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.
Minor October 23, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua 19h 16m SMS, Latin America
Started Oct 23, 2026, 04:19 PM UTC· resolved Oct 24, 2026, 11:35 AM UTC
- investigating Oct 23, 2026, 04:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 04:53 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 07:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 11:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 06:40 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 08:40 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 11:35 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua is operating normally.
Minor October 23, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States 1h 9m SMS Long Code, North America, SMS Short Code, North America
Started Oct 23, 2026, 01:24 PM UTC· resolved Oct 23, 2026, 02:33 PM UTC
- investigating Oct 23, 2026, 01:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 23, 2026, 02:33 PM UTC
The incident was duplicate. Our Team is working for SMS Delivery Report Delays to Multiple Small networks in Unites states of America & Canada
Minor October 23, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico 6h 3m SMS, Latin America
Started Oct 23, 2026, 01:13 PM UTC· resolved Oct 23, 2026, 07:17 PM UTC
- investigating Oct 23, 2026, 01:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 02:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 03:31 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 05:31 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 07:17 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Minor October 23, 2026 SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada 6h 43m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS Toll-Free, North America
Started Oct 23, 2026, 12:29 PM UTC· resolved Oct 23, 2026, 07:12 PM UTC
- identified Oct 23, 2026, 12:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:42 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:50 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:51 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 03:52 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:35 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 06:36 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 07:12 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.
Minor October 23, 2026 SMS Delivery Delays and Failures from Twilio to Telecall Brazil 9h 31m SMS, Latin America
Started Oct 23, 2026, 08:05 AM UTC· resolved Oct 23, 2026, 05:37 PM UTC
- investigating Oct 23, 2026, 08:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 08:19 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 09:24 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 11:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 01:27 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 05:28 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 05:37 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telecall network subscribers in Brazil is operating normally.
Minor October 23, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia 2h 45m SMS, Latin America
Started Oct 23, 2026, 04:12 AM UTC· resolved Oct 23, 2026, 06:57 AM UTC
- investigating Oct 23, 2026, 04:12 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 04:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:56 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 06:57 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Minor October 23, 2026 SMS Delivery Delays from Twilio to Surf Telecom Brazil 15h 40m SMS, Latin America
Started Oct 23, 2026, 03:51 AM UTC· resolved Oct 23, 2026, 07:31 PM UTC
- investigating Oct 23, 2026, 03:51 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 23, 2026, 04:56 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 23, 2026, 07:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 23, 2026, 11:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 02:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 23, 2026, 02:24 PM UTC
We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:24 PM UTC
We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 07:31 PM UTC
The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
Minor October 23, 2026 SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil 15h 18m SMS, Latin America
Started Oct 23, 2026, 03:37 AM UTC· resolved Oct 23, 2026, 06:56 PM UTC
- investigating Oct 23, 2026, 03:37 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 03:51 AM UTC
Twilio customers may be experiencing SMS delivery delays between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 04:56 AM UTC
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 06:57 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 10:58 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 02:07 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:08 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 06:56 PM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil is operating normally.
Minor October 23, 2026 MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States 21h 41m MMS Long Code, North America
Started Oct 23, 2026, 12:23 AM UTC· resolved Oct 23, 2026, 10:04 PM UTC
- investigating Oct 23, 2026, 12:23 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:25 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:31 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 03:36 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 07:37 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 09:39 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 01:39 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 10:04 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.
Minor October 22, 2026 Issue with 500 Errors on Porting Request Submissions 2h 20m PHONE NUMBERS
Started Oct 22, 2026, 05:10 PM UTC· resolved Oct 22, 2026, 07:30 PM UTC
- investigating Oct 22, 2026, 05:10 PM UTC
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 22, 2026, 05:24 PM UTC
We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 22, 2026, 06:16 PM UTC
We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to [email protected] at this time. We will provide another update in 2 hours or as soon as additional information is available.
- monitoring Oct 22, 2026, 07:03 PM UTC
We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 22, 2026, 07:30 PM UTC
We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.
Notice October 22, 2026 Issue with Realtime Transcriptions and Deepgram 1h 36m Realtime Transcriptions, Speech Recognition (Gather Speech) US1, Realtime Transcriptions US1
Started Oct 22, 2026, 04:32 PM UTC· resolved Oct 22, 2026, 06:08 PM UTC
- investigating Oct 22, 2026, 04:32 PM UTC
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Oct 22, 2026, 05:38 PM UTC
We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 22, 2026, 06:08 PM UTC
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
Minor October 22, 2026 Intelligent Alerts Delivery Issues 26m Intelligent Alerts
Started Oct 22, 2026, 04:01 PM UTC· resolved Oct 22, 2026, 04:27 PM UTC
- investigating Oct 22, 2026, 04:01 PM UTC
We are currently experiencing an issue with Intelligent Alerts. Alert notifications for messaging metric anomalies may not be delivered while our team investigates. We will provide an update in 1 hour or as soon as more information becomes available.
- resolved Oct 22, 2026, 04:27 PM UTC
The issue affecting intelligent alert notifications for messaging metric anomalies has been resolved, and the service is functioning normally at this time
Minor October 22, 2026 Hosted Number Verification Calls not Reaching Customers 5h 13m PHONE NUMBERS
Started Oct 22, 2026, 02:56 PM UTC· resolved Oct 22, 2026, 08:10 PM UTC
- investigating Oct 22, 2026, 02:56 PM UTC
Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 22, 2026, 03:01 PM UTC
We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 22, 2026, 04:01 PM UTC
We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 05:48 PM UTC
We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 07:41 PM UTC
We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 22, 2026, 08:10 PM UTC
We are no longer experiencing the issue affecting one-time passcode verification calls for Hosted Numbers. This incident has been resolved.
Minor October 22, 2026 SMS Delivery Delays and Failures from Twilio to Malitel Mali 1d 1h SMS, Middle East & Africa
Started Oct 22, 2026, 12:42 PM UTC· resolved Oct 23, 2026, 02:26 PM UTC
- investigating Oct 22, 2026, 12:42 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 22, 2026, 01:42 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 03:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 22, 2026, 04:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 06:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 10:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 06:14 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 10:52 AM UTC
We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 12:53 PM UTC
We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 02:26 PM UTC
The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.
Minor October 22, 2026 RCS Inbound Events Delayed 45m RCS Messaging
Started Oct 22, 2026, 04:30 AM UTC· resolved Oct 22, 2026, 05:16 AM UTC
- investigating Oct 22, 2026, 04:30 AM UTC
We are investigating an issue with inbound RCS events. Users may experience elevated HTTP 500 and 503 status codes when receiving inbound RCS events. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 22, 2026, 04:34 AM UTC
We have identified the issue of delays with RCS inbound events. We are working toward a fix to restore normal service. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 22, 2026, 05:16 AM UTC
RCS inbound events has been resolved and RCS Messaging, is operating normally at this time.
Notice October 22, 2026 Billing Delays 55m
Started Oct 22, 2026, 01:29 AM UTC· resolved Oct 22, 2026, 02:25 AM UTC
- investigating Oct 22, 2026, 01:29 AM UTC
We are aware of issues affecting billing processing on the Twilio platform. Customers may experience delays or failures in these services. Our team is actively investigating. We will provide another update as soon as more information becomes available.
- resolved Oct 22, 2026, 02:25 AM UTC
Our team is analyzing the impact affecting billing processing on the Twilio platform. We apologize for the inconvenience and for any confusion this may have caused.
Minor October 22, 2026 SMS Delivery Delays from Twilio to MTN Nigeria 5h 1m SMS, Middle East & Africa
Started Oct 22, 2026, 01:15 AM UTC· resolved Oct 22, 2026, 06:17 AM UTC
- investigating Oct 22, 2026, 01:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 22, 2026, 02:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 04:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 22, 2026, 06:17 AM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Minor October 21, 2026 Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands 19h 27m Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap
Started Oct 21, 2026, 05:26 PM UTC· resolved Oct 22, 2026, 12:53 PM UTC
- investigating Oct 21, 2026, 05:26 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 06:01 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 07:02 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 21, 2026, 09:02 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 21, 2026, 10:15 PM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 12:16 AM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 04:17 AM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 12:30 PM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We have observed the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Oct 22, 2026, 12:53 PM UTC
The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions in the Netherlands are operating normally.
Minor October 21, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States 17h 46m SMS Short Code, North America
Started Oct 21, 2026, 05:10 PM UTC· resolved Oct 22, 2026, 10:57 AM UTC
- investigating Oct 21, 2026, 05:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 21, 2026, 06:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 21, 2026, 08:19 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 21, 2026, 10:20 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 02:25 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 22, 2026, 10:57 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Minor October 21, 2026 SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan 6h 1m SMS, APAC
Started Oct 21, 2026, 04:42 PM UTC· resolved Oct 21, 2026, 10:43 PM UTC
- investigating Oct 21, 2026, 04:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 04:49 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 05:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 21, 2026, 07:59 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 21, 2026, 09:06 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 21, 2026, 10:43 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally.
Minor October 21, 2026 SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes 1d 2h SMS, Europe
Started Oct 21, 2026, 04:10 PM UTC· resolved Oct 22, 2026, 07:05 PM UTC
- investigating Oct 21, 2026, 04:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 04:32 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 05:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 06:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 21, 2026, 08:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 12:33 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 22, 2026, 08:34 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 22, 2026, 05:04 PM UTC
We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 22, 2026, 07:05 PM UTC
The incident has been resolved and SMS delivery from network subscribers in the United Kingdom to a subset of Twilio Long Codes is operating normally.