Twilio Outage History

Started Oct 21, 2026, 04:42 PM UTC· resolved Oct 21, 2026, 10:43 PM UTC

1. investigating Oct 21, 2026, 04:42 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 21, 2026, 04:49 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 21, 2026, 05:58 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Oct 21, 2026, 07:59 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Oct 21, 2026, 09:06 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Oct 21, 2026, 10:43 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally.

Read the full incident report →

Started Oct 21, 2026, 04:10 PM UTC· resolved Oct 22, 2026, 07:05 PM UTC

1. investigating Oct 21, 2026, 04:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 21, 2026, 04:32 PM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 21, 2026, 05:32 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Oct 21, 2026, 06:32 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Oct 21, 2026, 08:33 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Oct 22, 2026, 12:33 AM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Oct 22, 2026, 08:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. monitoring Oct 22, 2026, 05:04 PM UTC

   We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved Oct 22, 2026, 07:05 PM UTC

   The incident has been resolved and SMS delivery from network subscribers in the United Kingdom to a subset of Twilio Long Codes is operating normally.

Read the full incident report →

Started Oct 21, 2026, 03:07 PM UTC· resolved Oct 21, 2026, 05:00 PM UTC

1. investigating Oct 21, 2026, 03:07 PM UTC

   Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. identified Oct 21, 2026, 03:35 PM UTC

   Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 21, 2026, 04:30 PM UTC

   We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Oct 21, 2026, 05:00 PM UTC

   We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Read the full incident report →

Started Oct 21, 2026, 10:23 AM UTC· resolved Oct 21, 2026, 10:39 PM UTC

1. investigating Oct 21, 2026, 10:23 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 21, 2026, 11:24 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Oct 21, 2026, 01:36 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Oct 21, 2026, 02:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Oct 21, 2026, 04:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Oct 21, 2026, 08:41 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Oct 21, 2026, 10:39 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

Read the full incident report →

Started Oct 21, 2026, 03:10 AM UTC· resolved Oct 23, 2026, 06:04 AM UTC

1. identified Oct 21, 2026, 03:10 AM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 21, 2026, 04:10 AM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Oct 21, 2026, 06:16 AM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Oct 21, 2026, 10:16 AM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Oct 21, 2026, 06:18 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. identified Oct 22, 2026, 10:19 AM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. monitoring Oct 23, 2026, 04:05 AM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Oct 23, 2026, 06:04 AM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

Read the full incident report →

Started Oct 21, 2026, 01:10 AM UTC· resolved Oct 21, 2026, 05:26 AM UTC

1. investigating Oct 21, 2026, 01:10 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 21, 2026, 02:16 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 21, 2026, 03:19 AM UTC

   We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Oct 21, 2026, 05:26 AM UTC

   The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.

Read the full incident report →

Started Oct 20, 2026, 08:45 PM UTC· resolved Oct 21, 2026, 12:35 AM UTC

1. investigating Oct 20, 2026, 08:45 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 09:04 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 20, 2026, 10:08 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Oct 20, 2026, 10:32 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Oct 21, 2026, 12:35 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.

Read the full incident report →

Started Oct 20, 2026, 05:16 PM UTC· resolved Oct 20, 2026, 08:00 PM UTC

1. investigating Oct 20, 2026, 05:16 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 05:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 20, 2026, 05:59 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Oct 20, 2026, 08:00 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.

Read the full incident report →

Started Oct 20, 2026, 04:53 PM UTC· resolved Oct 20, 2026, 06:58 PM UTC

1. investigating Oct 20, 2026, 04:53 PM UTC

   Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Oct 20, 2026, 05:50 PM UTC

   We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Oct 20, 2026, 05:57 PM UTC

   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring Oct 20, 2026, 06:28 PM UTC

   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

5. resolved Oct 20, 2026, 06:58 PM UTC

   The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

Read the full incident report →

Started Oct 20, 2026, 04:28 PM UTC· resolved Oct 20, 2026, 07:53 PM UTC

1. investigating Oct 20, 2026, 04:28 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 04:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 20, 2026, 05:30 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Oct 20, 2026, 07:53 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

Read the full incident report →

Started Oct 20, 2026, 03:43 PM UTC· resolved Oct 21, 2026, 01:34 AM UTC

1. investigating Oct 20, 2026, 03:43 PM UTC

   We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 20, 2026, 04:29 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available.

3. investigating Oct 20, 2026, 04:47 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

4. investigating Oct 20, 2026, 05:10 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

5. investigating Oct 20, 2026, 05:26 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

6. investigating Oct 20, 2026, 05:43 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

7. investigating Oct 20, 2026, 06:09 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

8. investigating Oct 20, 2026, 06:29 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

9. investigating Oct 20, 2026, 06:56 PM UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

10. investigating Oct 20, 2026, 07:28 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

11. investigating Oct 20, 2026, 07:45 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

12. investigating Oct 20, 2026, 08:00 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 1 hr or as soon as more information becomes available.

13. investigating Oct 20, 2026, 08:16 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.

14. investigating Oct 20, 2026, 08:32 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.

15. investigating Oct 20, 2026, 08:48 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.

16. investigating Oct 20, 2026, 09:17 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available.

17. investigating Oct 20, 2026, 09:32 PM UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may search for the existing WhatsApp Business Account by account name or by a connected phone number instead of selecting it by account ID. We will provide another update in 15 minutes or as soon as more information becomes available.

18. investigating Oct 20, 2026, 09:48 PM UTC

    We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available.

19. identified Oct 20, 2026, 09:50 PM UTC

    We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available.

20. identified Oct 20, 2026, 10:50 PM UTC

    We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the WhatsApp Business Account name or a connected phone number instead of the account ID. We are updating customer guidance to reflect this experience. We will provide another update in 2 hours or as soon as more information becomes available.

21. identified Oct 21, 2026, 12:54 AM UTC

    We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 4 hours or as soon as more information becomes available.

22. monitoring Oct 21, 2026, 01:31 AM UTC

    Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring WhatsApp senders. Customers can continue creating a new WhatsApp Business Account, and adding senders to an existing account should now proceed using the updated instructions. We will provide another update in 2 hours or as soon as more information becomes available.

23. resolved Oct 21, 2026, 01:34 AM UTC

    We have monitored and resolved the issue with WhatsApp embedded signup. All services are now operating normally at this time.

Read the full incident report →

Started Oct 20, 2026, 10:46 AM UTC· resolved Oct 20, 2026, 04:46 PM UTC

1. investigating Oct 20, 2026, 10:46 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 11:41 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 20, 2026, 12:50 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Oct 20, 2026, 02:43 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Oct 20, 2026, 04:46 PM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania are operating normally.

Read the full incident report →

Started Oct 20, 2026, 05:28 AM UTC· resolved Oct 20, 2026, 08:45 AM UTC

1. investigating Oct 20, 2026, 05:28 AM UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 05:39 AM UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 20, 2026, 06:44 AM UTC

   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Oct 20, 2026, 08:45 AM UTC

   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Oct 20, 2026, 08:45 AM UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.

Read the full incident report →

Started Oct 20, 2026, 02:05 AM UTC· resolved Oct 20, 2026, 12:14 PM UTC

1. investigating Oct 20, 2026, 02:05 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 20, 2026, 02:06 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 20, 2026, 03:12 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Oct 20, 2026, 05:12 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Oct 20, 2026, 06:12 AM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Oct 20, 2026, 08:13 AM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Oct 20, 2026, 12:14 PM UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally.

Read the full incident report →

Started Oct 19, 2026, 08:26 PM UTC· resolved Oct 20, 2026, 05:01 AM UTC

1. investigating Oct 19, 2026, 08:26 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 19, 2026, 09:27 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Oct 19, 2026, 09:36 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Oct 19, 2026, 10:37 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Oct 20, 2026, 12:46 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Oct 20, 2026, 03:10 AM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Oct 20, 2026, 05:01 AM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

Read the full incident report →

Started Oct 19, 2026, 07:35 PM UTC· resolved Oct 19, 2026, 10:59 PM UTC

1. investigating Oct 19, 2026, 07:35 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 19, 2026, 07:35 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 19, 2026, 07:37 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Oct 19, 2026, 08:37 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Oct 19, 2026, 08:52 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Oct 19, 2026, 10:59 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.

Read the full incident report →

Started Oct 19, 2026, 05:21 PM UTC· resolved Oct 19, 2026, 07:48 PM UTC

1. investigating Oct 19, 2026, 05:21 PM UTC

   We are investigating an issue with RCS. Users may experience delays in message delivery. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 19, 2026, 05:53 PM UTC

   We have identified an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 19, 2026, 06:43 PM UTC

   Our engineers have mitigated the issue and are monitoring system performance. Delivery receipts and inbound messages are returning to normal for RCS traffic with AT&T. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Oct 19, 2026, 07:48 PM UTC

   We have monitored and resolved the issue with RCS. All services are now operating normally at this time.

Read the full incident report →

Started Oct 19, 2026, 04:53 PM UTC· resolved Oct 23, 2026, 12:58 PM UTC

1. investigating Oct 19, 2026, 04:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 19, 2026, 04:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 19, 2026, 05:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Oct 19, 2026, 07:43 PM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Oct 19, 2026, 09:44 PM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Oct 19, 2026, 11:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. identified Oct 20, 2026, 12:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identified Oct 20, 2026, 02:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

9. monitoring Oct 20, 2026, 03:14 AM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. identified Oct 20, 2026, 05:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

11. identified Oct 20, 2026, 06:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

12. identified Oct 20, 2026, 08:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

13. identified Oct 20, 2026, 12:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

14. monitoring Oct 21, 2026, 04:33 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

15. monitoring Oct 21, 2026, 06:39 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

16. monitoring Oct 21, 2026, 10:45 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

17. monitoring Oct 21, 2026, 06:45 PM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

18. monitoring Oct 22, 2026, 10:46 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

19. monitoring Oct 23, 2026, 10:47 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

20. resolved Oct 23, 2026, 12:58 PM UTC

    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Italy is operating normally.

Read the full incident report →

Started Oct 19, 2026, 03:06 PM UTC· resolved Oct 19, 2026, 10:31 PM UTC

1. investigating Oct 19, 2026, 03:06 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 19, 2026, 04:06 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Oct 19, 2026, 06:06 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Oct 19, 2026, 08:30 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Oct 19, 2026, 08:30 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Oct 19, 2026, 10:31 PM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.

Read the full incident report →

Started Oct 19, 2026, 01:29 PM UTC· resolved Oct 22, 2026, 04:43 AM UTC

1. investigating Oct 19, 2026, 01:29 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 19, 2026, 02:29 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Oct 19, 2026, 04:29 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Oct 19, 2026, 04:31 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Oct 19, 2026, 05:33 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identified Oct 19, 2026, 07:00 PM UTC

   Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. identified Oct 19, 2026, 08:00 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identified Oct 19, 2026, 08:44 PM UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. identified Oct 19, 2026, 09:44 PM UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

10. identified Oct 19, 2026, 10:00 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

11. monitoring Oct 19, 2026, 10:51 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

12. monitoring Oct 20, 2026, 12:57 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

13. monitoring Oct 20, 2026, 04:58 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

14. identified Oct 20, 2026, 12:40 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

15. identified Oct 20, 2026, 01:40 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

16. identified Oct 20, 2026, 03:41 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

17. monitoring Oct 20, 2026, 06:25 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

18. monitoring Oct 20, 2026, 08:25 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

19. monitoring Oct 21, 2026, 12:27 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

20. monitoring Oct 21, 2026, 08:33 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

21. identified Oct 21, 2026, 07:13 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

22. identified Oct 21, 2026, 08:14 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

23. identified Oct 21, 2026, 10:14 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

24. monitoring Oct 21, 2026, 11:35 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

25. monitoring Oct 22, 2026, 01:41 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

26. resolved Oct 22, 2026, 04:43 AM UTC

    The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil are operating normally.

Read the full incident report →

Started Oct 19, 2026, 09:11 AM UTC· resolved Oct 19, 2026, 03:21 PM UTC

1. investigating Oct 19, 2026, 09:11 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 19, 2026, 09:44 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigating Oct 19, 2026, 10:26 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Oct 19, 2026, 10:45 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigating Oct 19, 2026, 12:38 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigating Oct 19, 2026, 12:47 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Oct 19, 2026, 02:08 PM UTC

   We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Oct 19, 2026, 03:21 PM UTC

   The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.

Read the full incident report →

Started Oct 19, 2026, 02:41 AM UTC· resolved Oct 20, 2026, 08:12 PM UTC

1. investigating Oct 19, 2026, 02:41 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 19, 2026, 02:49 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 19, 2026, 03:49 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Oct 19, 2026, 05:50 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Oct 19, 2026, 09:58 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Oct 19, 2026, 05:58 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Oct 20, 2026, 10:07 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

8. resolved Oct 20, 2026, 08:12 PM UTC

   We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.

Read the full incident report →

Started Oct 18, 2026, 10:41 PM UTC· resolved Oct 20, 2026, 08:14 PM UTC

1. investigating Oct 18, 2026, 10:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 18, 2026, 11:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Oct 19, 2026, 01:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Oct 19, 2026, 05:05 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Oct 19, 2026, 07:06 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Oct 19, 2026, 11:06 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Oct 19, 2026, 12:57 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Oct 19, 2026, 01:58 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Oct 19, 2026, 03:58 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Oct 19, 2026, 08:01 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

11. identified Oct 20, 2026, 04:07 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

12. monitoring Oct 20, 2026, 01:52 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. monitoring Oct 20, 2026, 03:53 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

14. resolved Oct 20, 2026, 08:14 PM UTC

    We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.

Read the full incident report →

Started Oct 17, 2026, 11:14 PM UTC· resolved Oct 19, 2026, 12:17 AM UTC

1. investigating Oct 17, 2026, 11:14 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 17, 2026, 11:17 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 18, 2026, 12:17 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Oct 18, 2026, 02:18 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Oct 18, 2026, 06:21 AM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Oct 18, 2026, 08:22 AM UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Oct 18, 2026, 12:23 PM UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. identified Oct 18, 2026, 01:09 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. identified Oct 18, 2026, 02:10 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

10. identified Oct 18, 2026, 04:12 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

11. identified Oct 18, 2026, 08:12 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

12. monitoring Oct 18, 2026, 10:15 PM UTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. resolved Oct 19, 2026, 12:17 AM UTC

    The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on affected networks in Turkey is operating normally.

Read the full incident report →

Started Oct 17, 2026, 05:07 PM UTC· resolved Oct 17, 2026, 10:11 PM UTC

1. investigating Oct 17, 2026, 05:07 PM UTC

   Our monitoring systems have detected a potential issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Oct 17, 2026, 05:51 PM UTC

   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 15 minutes or as soon as more information becomes available

3. investigating Oct 17, 2026, 06:21 PM UTC

   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available

4. investigating Oct 17, 2026, 07:23 PM UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Oct 17, 2026, 08:21 PM UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Oct 17, 2026, 08:36 PM UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.

7. monitoring Oct 17, 2026, 09:39 PM UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Oct 17, 2026, 10:11 PM UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

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