Twilio incident

Customer's Unable to Create New Requests for Hosting and Porting

Resolved after 1 hour 53 minutes, affecting PHONE NUMBERS, on October 21, 2026.

resolved Oct 21, 2026, 05:00 PM UTC

We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Other major vendors with incidents that started within 30 minutes of this one

Started
Oct 21, 2026, 03:07 PM UTC
Resolved
Oct 21, 2026, 05:00 PM UTC
Duration
1h 53m
Detected by Pingoru
Oct 21, 2026, 03:07 PM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating Oct 21, 2026, 03:07 PM UTC

    Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. identified Oct 21, 2026, 03:35 PM UTC

    Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Oct 21, 2026, 04:30 PM UTC

    We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Oct 21, 2026, 05:00 PM UTC

    We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

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