Resolved after 36 minutes, affecting App and App and 1 more, on October 21, 2026.
**Incident:** An infrastructure update targeting security caused DynamoDB to become inaccessible across Asana's production environment. This change was related to a production isolation initiative, and was applied in a way that left all of our production services unable to use DynamoDB tables which we use for metadata and routing traffic. Once the change was reverted our services returned to normal operations. **Impact:** Asana services were completely unavailable for approximately 30 minutes, 2026-10-21 15:21 UTC-15:51 UTC, and mostly unavailable for a further 20 minutes, including 15:05 UTC-15:55 UTC. This also caused delay for background actions during the impact period; recovery after the end of the incident completed by 16:00 UTC. **Moving forward:** We are updating the deployment process to catch this class of error. We will be moving to an isolation system which allows more gradual rollout of similar changes, allowing us to detect misconfiguration in pre-production testing. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Affected components
Update timeline
- identified Oct 21, 2026, 03:33 PM UTC
Asana services are currently experiencing a major service disruption. We have identified a likely cause and are working on applying a fix. This affects all services and all regions.
- identified Oct 21, 2026, 03:51 PM UTC
We have identified the cause of this outage and have initiated changes to address this. We are seeing some signs of recovery, and will post an update once we've confirmed recovery.
- identified Oct 21, 2026, 04:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 21, 2026, 04:10 PM UTC
The fix has been applied. We have observed recovery of error rates and traffic, and believe this incident is now resolved. We will post a postmortem/RCA within 72 hours.
- postmortem Oct 24, 2026, 12:22 AM UTC
**Incident:** An infrastructure update targeting security caused DynamoDB to become inaccessible across Asana's production environment. This change was related to a production isolation initiative, and was applied in a way that left all of our production services unable to use DynamoDB tables which we use for metadata and routing traffic. Once the change was reverted our services returned to normal operations. **Impact:** Asana services were completely unavailable for approximately 30 minutes, 2026-10-21 15:21 UTC-15:51 UTC, and mostly unavailable for a further 20 minutes, including 15:05 UTC-15:55 UTC. This also caused delay for background actions during the impact period; recovery after the end of the incident completed by 16:00 UTC. **Moving forward:** We are updating the deployment process to catch this class of error. We will be moving to an isolation system which allows more gradual rollout of similar changes, allowing us to detect misconfiguration in pre-production testing. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
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