Asana incident

Automations not running for EU users

Resolved after 1 hour 10 minutes, affecting Automations and Background Actions, on September 21, 2026.

monitoring Sep 21, 2026, 03:39 PM UTC

We're currently working our way through the backlog of automations that did not run.

Started
Sep 21, 2026, 02:59 PM UTC
Resolved
Sep 21, 2026, 04:10 PM UTC
Duration
1h 10m
Detected by Pingoru
Sep 21, 2026, 02:59 PM UTC

Affected components

Automations and Background Actions

Update timeline

  1. identified Sep 21, 2026, 02:59 PM UTC

    We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.

  2. identified Sep 21, 2026, 03:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 21, 2026, 03:39 PM UTC

    We're currently working our way through the backlog of automations that did not run.

  4. resolved Sep 21, 2026, 04:10 PM UTC

    This incident has been resolved.

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