Resolved after 2 hours 4 minutes, affecting Flex Agent Copilot, on October 20, 2026.
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Oct 20, 2026, 04:53 PM UTC
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 20, 2026, 05:50 PM UTC
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 20, 2026, 05:57 PM UTC
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Oct 20, 2026, 06:28 PM UTC
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 20, 2026, 06:58 PM UTC
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.
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