Resolved after 12 hours 16 minutes, affecting SMS, Europe, on October 21, 2026.
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.
Affected components
Update timeline
- investigating Oct 21, 2026, 10:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 21, 2026, 11:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 21, 2026, 01:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 21, 2026, 02:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 21, 2026, 04:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 21, 2026, 08:41 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 21, 2026, 10:39 PM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.
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