Twilio incident
Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom
Resolved after 18 hours 39 minutes, affecting Verify Silent Network Auth, on October 24, 2026.
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
Affected components
Update timeline
- investigating Oct 24, 2026, 06:42 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 24, 2026, 07:43 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 24, 2026, 10:20 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 25, 2026, 02:20 AM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 05:10 AM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 07:15 AM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 11:15 AM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 25, 2026, 01:22 PM UTC
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
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