Twilio incident

5300 Errors on Singapore Client Edge

Resolved after 5 hours 3 minutes, affecting Client Web US1 and Client Web AU1 and 1 more, on October 17, 2026.

resolved Oct 17, 2026, 10:11 PM UTC

We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

Started
Oct 17, 2026, 05:07 PM UTC
Resolved
Oct 17, 2026, 10:11 PM UTC
Duration
5h 3m
Detected by Pingoru
Oct 17, 2026, 05:07 PM UTC

Affected components

Client Web US1Client Web AU1Client Web IE1INTERCONNECT

Update timeline

  1. investigating Oct 17, 2026, 05:07 PM UTC

    Our monitoring systems have detected a potential issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Oct 17, 2026, 05:51 PM UTC

    We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 15 minutes or as soon as more information becomes available

  3. investigating Oct 17, 2026, 06:21 PM UTC

    We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available

  4. investigating Oct 17, 2026, 07:23 PM UTC

    We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

  5. monitoring Oct 17, 2026, 08:21 PM UTC

    We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Oct 17, 2026, 08:36 PM UTC

    We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.

  7. monitoring Oct 17, 2026, 09:39 PM UTC

    We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Oct 17, 2026, 10:11 PM UTC

    We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

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