Twilio incident
MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States
Resolved after 21 hours 41 minutes, affecting MMS Long Code, North America, on October 23, 2026.
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.
Affected components
Update timeline
- investigating Oct 23, 2026, 12:23 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:25 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:31 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 03:36 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 07:37 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 09:39 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 01:39 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 10:04 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.
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