Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 558 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 568 of 599 (95%) |
Incidents, newest first
Minor July 17, 2026 SMS Delivery Receipt Delays from Twilio to TIM Brazil 6h 57m SMS, Latin America
Started Jul 17, 2026, 05:24 AM UTC· resolved Jul 17, 2026, 12:21 PM UTC
- investigating Jul 17, 2026, 05:24 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 17, 2026, 06:25 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 17, 2026, 08:25 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 09:18 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 10:19 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 10:19 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 12:20 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 12:21 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.
Minor July 17, 2026 SMS Delivery Failures from Twilio to MTS Russia 2d SMS, Europe
Started Jul 17, 2026, 04:13 AM UTC· resolved Jul 19, 2026, 04:42 AM UTC
- investigating Jul 17, 2026, 04:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 05:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 06:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 12:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:32 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:47 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 12:33 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 18, 2026, 10:32 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 12:40 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 19, 2026, 04:42 AM UTC
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Minor July 16, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT Myanmar 13h 49m SMS, APAC
Started Jul 16, 2026, 10:32 PM UTC· resolved Jul 17, 2026, 12:22 PM UTC
- investigating Jul 16, 2026, 10:32 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 11:39 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 01:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 05:56 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 10:20 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 12:20 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 12:22 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar is operating normally.
Minor July 16, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States 3h 46m SMS Long Code, North America
Started Jul 16, 2026, 08:36 PM UTC· resolved Jul 17, 2026, 12:22 AM UTC
- investigating Jul 16, 2026, 08:36 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 08:37 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 16, 2026, 08:40 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 09:45 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 10:15 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 12:22 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.
Minor July 16, 2026 SMS Delivery Delays and Failures and MMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States 4h 15m SMS Long Code, North America, SMS Long Code, North America, MMS Long Code, North America, MMS Long Code, North America and 6 more
Started Jul 16, 2026, 06:14 PM UTC· resolved Jul 16, 2026, 10:30 PM UTC
- investigating Jul 16, 2026, 06:14 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 06:21 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 07:23 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 08:28 PM UTC
We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 16, 2026, 10:30 PM UTC
The incident has been resolved and SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.
Minor July 16, 2026 SMS Delivery Delays from Twilio to Vodafone Egypt 3h 1m SMS, Middle East & Africa
Started Jul 16, 2026, 02:01 PM UTC· resolved Jul 16, 2026, 05:03 PM UTC
- investigating Jul 16, 2026, 02:01 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 16, 2026, 02:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 16, 2026, 03:01 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 16, 2026, 05:03 PM UTC
The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.
Minor July 16, 2026 SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico 2h 11m SMS, Latin America
Started Jul 16, 2026, 07:27 AM UTC· resolved Jul 16, 2026, 09:38 AM UTC
- investigating Jul 16, 2026, 07:27 AM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 16, 2026, 08:11 AM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 16, 2026, 09:38 AM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.
Minor July 15, 2026 Delayed Processing for SendGrid Account Actions 1d API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jul 15, 2026, 06:11 PM UTC· resolved Jul 16, 2026, 06:15 PM UTC
- investigating Jul 15, 2026, 06:11 PM UTC
Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 15, 2026, 07:33 PM UTC
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 15, 2026, 09:02 PM UTC
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 15, 2026, 10:30 PM UTC
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 15, 2026, 11:25 PM UTC
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 16, 2026, 01:58 AM UTC
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 16, 2026, 03:12 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
- resolved Jul 16, 2026, 06:15 PM UTC
Our engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time.
Minor July 15, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy 11h 34m SMS, Europe
Started Jul 15, 2026, 05:49 PM UTC· resolved Jul 16, 2026, 05:24 AM UTC
- investigating Jul 15, 2026, 05:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 06:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 07:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 15, 2026, 09:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 16, 2026, 01:10 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 03:22 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 16, 2026, 05:24 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
Minor July 15, 2026 SMS Delivery Delays from Twilio to Libyana Libya 4h 16m SMS, Middle East & Africa
Started Jul 15, 2026, 02:38 PM UTC· resolved Jul 15, 2026, 06:54 PM UTC
- identified Jul 15, 2026, 02:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Libyana network subscribers in Libya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 03:26 PM UTC
We have observed a recovery in SMS delivery from Twilio to Libyana network subscribers in Libya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 05:32 PM UTC
We have observed a recovery in SMS delivery from Twilio to Libyana network subscribers in Libya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 06:54 PM UTC
The incident has been resolved and SMS delivery from Twilio to Libyana network subscribers in Libya is operating normally.
Minor July 15, 2026 SMS Delivery Delays from Twilio to Ooredoo Algeria 4h 31m SMS, Middle East & Africa
Started Jul 15, 2026, 02:34 PM UTC· resolved Jul 15, 2026, 07:05 PM UTC
- identified Jul 15, 2026, 02:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 03:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 04:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 06:44 PM UTC
We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 07:05 PM UTC
The incident has been resolved and SMS delivery from Twilio to Ooredoo network subscribers in Algeria is operating normally.
Minor July 15, 2026 SMS Delivery Delays from Twilio to Ethio-Telecom Ethiopia 4h 27m SMS, Middle East & Africa
Started Jul 15, 2026, 02:14 PM UTC· resolved Jul 15, 2026, 06:41 PM UTC
- identified Jul 15, 2026, 02:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Ethio-Telecom network subscribers in Ethiopia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 03:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Ethio-Telecom network subscribers in Ethiopia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 04:36 PM UTC
We have observed a recovery in SMS delivery from Twilio to Ethio-Telecom network subscribers in Ethiopia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 06:41 PM UTC
The incident has been resolved and SMS delivery from Twilio to Ethio-Telecom network subscribers in Ethiopia is operating normally.
Minor July 15, 2026 SMS Delivery Delays from Twilio to Asia cell Iraq 4h 50m SMS, Middle East & Africa
Started Jul 15, 2026, 02:04 PM UTC· resolved Jul 15, 2026, 06:54 PM UTC
- identified Jul 15, 2026, 02:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 02:05 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 03:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Asia cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 05:16 PM UTC
We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 06:54 PM UTC
The incident has been resolved and SMS delivery from Twilio to Asia cell network subscribers in Iraq is operating normally.
Minor July 15, 2026 SMS Delivery Delays and Failures from Twilio Long Codes to Bouygues Telecom France 5h SMS, Europe
Started Jul 15, 2026, 11:17 AM UTC· resolved Jul 15, 2026, 04:18 PM UTC
- investigating Jul 15, 2026, 11:17 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 12:15 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures fbetween Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 01:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 02:14 PM UTC
We have observed a recovery in SMS delivery between Twilio Long Codes and Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 04:18 PM UTC
The incident has been resolved and SMS delivery from Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.
Minor July 15, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Romania 11h 27m SMS, Europe
Started Jul 15, 2026, 09:58 AM UTC· resolved Jul 15, 2026, 09:25 PM UTC
- investigating Jul 15, 2026, 09:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 15, 2026, 10:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Romania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 12:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Romania. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 15, 2026, 03:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 04:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to multiple networks in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 06:36 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Romania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 09:25 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Romania is operating normally.
Minor July 14, 2026 SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Vodafone Italy 3h 18m SMS, Europe
Started Jul 14, 2026, 10:54 PM UTC· resolved Jul 15, 2026, 02:13 AM UTC
- investigating Jul 14, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 11:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 12:08 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 02:13 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy is operating normally.
Minor July 14, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Short Codes and Long Codes to Vodafone New Zealand 5h 17m SMS, APAC
Started Jul 14, 2026, 10:13 PM UTC· resolved Jul 15, 2026, 03:30 AM UTC
- investigating Jul 14, 2026, 10:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 10:26 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 11:26 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 01:29 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 03:30 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand is operating normally.
Minor July 14, 2026 Users cannot select plans in the account onboarding flow 1h 57m Other
Started Jul 14, 2026, 05:40 PM UTC· resolved Jul 14, 2026, 07:37 PM UTC
- investigating Jul 14, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 14, 2026, 05:45 PM UTC
In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 06:04 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.
- monitoring Jul 14, 2026, 07:00 PM UTC
The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.
- resolved Jul 14, 2026, 07:37 PM UTC
Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.
Minor July 14, 2026 Users are unable to create a SIP Trunking Phone Number Resource 1h 39m PHONE NUMBERS
Started Jul 14, 2026, 04:10 PM UTC· resolved Jul 14, 2026, 05:50 PM UTC
- investigating Jul 14, 2026, 04:10 PM UTC
Users are experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. Content: Users are experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. As a work around, https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource#update-an-incomingphonenumber-resource can be used to successfully associate phone numbers with trunks. We are investigating the root cause and will provide an update as more information becomes available.
- monitoring Jul 14, 2026, 05:10 PM UTC
Users are no longer experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. We will monitor for 30 minutes.
- resolved Jul 14, 2026, 05:50 PM UTC
Users are no longer experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource, this issue have been resolved.
Minor July 14, 2026 Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts 4h 29m Flex Insights
Started Jul 14, 2026, 03:53 PM UTC· resolved Jul 14, 2026, 08:23 PM UTC
- investigating Jul 14, 2026, 03:53 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 14, 2026, 03:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.
- investigating Jul 14, 2026, 04:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.
- monitoring Jul 14, 2026, 06:37 PM UTC
We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 08:23 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.
Minor July 14, 2026 SMS Delivery Delays and Failures Between a Subset of Twilio Long code and Multiple Networks in Germany 7h 55m SMS, Europe
Started Jul 14, 2026, 03:04 PM UTC· resolved Jul 14, 2026, 10:59 PM UTC
- investigating Jul 14, 2026, 03:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 03:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 04:10 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 14, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a Subset of Twilio Long code and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 09:25 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 10:59 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in Germany is operating normally.
Notice July 14, 2026 Twilio SendGrid Email Delays 3h 50m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jul 14, 2026, 02:00 PM UTC· resolved Jul 14, 2026, 05:50 PM UTC
- resolved Jul 14, 2026, 05:48 PM UTC
Our engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a certain subset of users. This would have impacted Email API and Marketing mail sending. There was no data loss due to this incident. The issue has been resolved and all impacted services are operating normally.
Notice July 14, 2026 SSL Validation Settings Affected –
Started Jul 14, 2026, 12:42 PM UTC· resolved Jul 14, 2026, 12:42 PM UTC
- resolved Jul 14, 2026, 12:42 PM UTC
We have resolved an issue where updating an account name could cause the SSL certificate validation setting to be disabled, temporarily impacting secure connectivity for some accounts. Our systems are now functioning normally, and we are actively working to restore the original SSL configurations for all affected accounts.
Minor July 13, 2026 Direct Send Whatsapp Template Failures 6h 15m WhatsApp Messaging
Started Jul 13, 2026, 08:27 PM UTC· resolved Jul 14, 2026, 02:43 AM UTC
- investigating Jul 13, 2026, 08:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 13, 2026, 09:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 13, 2026, 11:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 02:13 AM UTC
Direct Send WhatsApp templates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 14, 2026, 02:43 AM UTC
The issue with unexpected status updates causing message send failures has been resolved and Direct Send WhatsApp templates are operating normally at this time.
Minor July 13, 2026 SMS Delivery Delays from Twilio to United States 4h 41m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America
Started Jul 13, 2026, 08:16 PM UTC· resolved Jul 14, 2026, 12:57 AM UTC
- investigating Jul 13, 2026, 08:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vonage Clearsky United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 13, 2026, 09:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vonage Clearsky United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 13, 2026, 10:53 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vonage Clearsky United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 13, 2026, 10:57 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vonage United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 12:57 AM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers in the United States is operating normally.