Resolved after 6 hours 57 minutes, affecting SMS, Latin America, on July 17, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.
Affected components
Update timeline
- investigating Jul 17, 2026, 05:24 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 17, 2026, 06:25 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 17, 2026, 08:25 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 09:18 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 10:19 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 10:19 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 12:20 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 12:21 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services