Twilio incident
Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts
Resolved after 4 hours 29 minutes, affecting Flex Insights, on July 14, 2026.
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Jul 14, 2026, 03:53 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 14, 2026, 03:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.
- investigating Jul 14, 2026, 04:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.
- monitoring Jul 14, 2026, 06:37 PM UTC
We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 08:23 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.
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