Twilio incident
SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico
Resolved after 2 hours 11 minutes, affecting SMS, Latin America, on July 16, 2026.
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.
Affected components
Update timeline
- investigating Jul 16, 2026, 07:27 AM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 16, 2026, 08:11 AM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 16, 2026, 09:38 AM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.
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