Twilio incident

MMS/SMS Delivery Failures towards Vodafone users

Resolved after 1 hour 16 minutes, affecting SMS, APAC and MMS, APAC, on July 13, 2026.

resolved Jul 13, 2026, 03:37 AM UTC

We are still experiencing issues with Vodafone, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/988fwg2tdkn5.

Started
Jul 13, 2026, 02:20 AM UTC
Resolved
Jul 13, 2026, 03:37 AM UTC
Duration
1h 16m
Detected by Pingoru
Jul 13, 2026, 02:20 AM UTC

Affected components

SMS, APACMMS, APAC

Update timeline

  1. investigating Jul 13, 2026, 02:20 AM UTC

    We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 13, 2026, 03:12 AM UTC

    We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jul 13, 2026, 03:37 AM UTC

    We are still experiencing issues with Vodafone, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/988fwg2tdkn5.

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