Twilio incident
Retroactive Incident: Global Open and Clicks Engagement Stat Delays
Resolved after 45 minutes, affecting SendGrid Statistics, on July 9, 2026.
Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.
Affected components
Update timeline
- monitoring Jul 09, 2026, 06:50 PM UTC
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with engagement stat delays. However, all impact concerning the engagement stat delays have since been mitigated 10:45 AM PDT on July, 9 2026. As Our engineers have since implemented a fix and are monitoring system performance. We will continue to provide another update in an hour or as soon as more information becomes available.
- resolved Jul 09, 2026, 07:36 PM UTC
Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.
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