Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia Indonesia
Resolved after 17 hours 3 minutes, affecting SMS, APAC, on July 13, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia is operating normally.
Affected components
Update timeline
- investigating Jul 13, 2026, 08:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 08:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 09:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 13, 2026, 11:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 14, 2026, 03:11 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 04:27 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 14, 2026, 06:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 07:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 09:16 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 01:10 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia is operating normally.
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