Resolved after 3 hours 23 minutes, affecting Conversations, on July 10, 2026.
We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.
Affected components
Update timeline
- investigating Jul 10, 2026, 11:41 AM UTC
Our monitoring systems have detected a potential issue with Receiving WhatsApp BSUID on the from parameter before the announced rollout. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 10, 2026, 12:10 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 12:27 PM UTC
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 10, 2026, 02:27 PM UTC
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 10, 2026, 03:04 PM UTC
We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.
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