Speechmatics Outage History

Started Sep 10, 2026, 08:33 PM UTC· resolved Sep 10, 2026, 10:37 PM UTC

1. identified Sep 10, 2026, 08:33 PM UTC

   We have identified an issue affecting a subset of customers attempting to open RT sessions, resulting in secure connection (SSL/TLS) errors. Our team is actively working on a fix and we will provide a further update as soon as it is deployed.

2. identified Sep 10, 2026, 09:33 PM UTC

   We are currently rolling out a fix and expected to complete in less than 30 minutes.

3. monitoring Sep 10, 2026, 10:17 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 10, 2026, 10:37 PM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 08:52 PM UTC· resolved Sep 04, 2026, 09:29 PM UTC

1. investigating Sep 04, 2026, 08:52 PM UTC

   We’re currently experiencing a partial outage in our RT SaaS region EU and USA and the users experiencing 4003 error. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. identified Sep 04, 2026, 08:54 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 04, 2026, 08:58 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 04, 2026, 09:29 PM UTC

   This incident has been resolved.

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Started Aug 19, 2026, 02:38 PM UTC· resolved Aug 19, 2026, 03:34 PM UTC

1. resolved Aug 19, 2026, 04:21 PM UTC

   We have identified an issue that caused a subset of customer jobs to fail or process more slowly in Batch SaaS EU1, US1 and US2 between 15:38 to 16:34 BST. This issue has been resolved and we have restored the service to normal performance levels. We apologise for any inconvenience.

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Started Aug 10, 2026, 02:00 PM UTC· resolved Aug 10, 2026, 04:00 PM UTC

1. resolved Aug 10, 2026, 04:33 PM UTC

   We identified an issue that caused degraded performance in our Batch SaaS AU region between 14:00 - 16:00 UTC. Customers may see delays processing some of the jobs. Our team has restored service to normal performance levels. We apologise for any inconvenience.

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Started Aug 03, 2026, 09:22 AM UTC· resolved Aug 03, 2026, 03:32 PM UTC

1. investigating Aug 03, 2026, 09:22 AM UTC

   We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.

2. identified Aug 03, 2026, 09:30 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Aug 03, 2026, 11:25 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Aug 03, 2026, 03:32 PM UTC

   We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.

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Started Jul 30, 2026, 03:00 PM UTC· resolved Jul 30, 2026, 03:45 PM UTC

1. resolved Jul 30, 2026, 04:09 PM UTC

   We identified a subset of customer session failures in our Realtime SaaS - US region between 15:15 to 15:35 UTC. Our team has restored the service to normal performance levels. We apologise for any inconvenience.

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Started Jul 16, 2026, 08:38 AM UTC· resolved Jul 16, 2026, 10:53 AM UTC

1. investigating Jul 16, 2026, 08:38 AM UTC

   We’re experiencing a service outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

2. identified Jul 16, 2026, 08:55 AM UTC

   Our third-party authentication provider has a confirmed outage. We are monitoring the situation closely and will provide an update as soon as we have more information. We apologize for the disruption.

3. monitoring Jul 16, 2026, 10:20 AM UTC

   We have confirmed that the authentication issues have been resolved by our third-party provider. Service has completely returned to normal. Thank you for your patience.

4. resolved Jul 16, 2026, 10:53 AM UTC

   This incident has been resolved.

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Started May 18, 2026, 03:00 AM UTC· resolved May 18, 2026, 10:30 AM UTC

1. resolved May 18, 2026, 11:43 AM UTC

   From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC. Following continued monitoring, we can confirm that the incident has now been fully resolved. We apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.

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Started May 01, 2026, 04:15 PM UTC· resolved May 01, 2026, 05:50 PM UTC

1. identified May 01, 2026, 04:15 PM UTC

   We have identified a problem which is affecting the processing time of jobs in our Batch SaaS US1 endpoint. For faster processing times, please use the Batch SaaS US2 endpoint. This issue is currently being investigated.

2. resolved May 01, 2026, 05:50 PM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 01:32 PM UTC· resolved Apr 25, 2026, 07:22 AM UTC

1. investigating Apr 24, 2026, 01:32 PM UTC

   We’re currently experiencing degraded performance in our US2 region. Customers may see degrading experience. We recommend using US1 endpoint until the issue is resolved. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. identified Apr 24, 2026, 02:03 PM UTC

   The root cause has been identified and we are working on a solution.

3. identified Apr 24, 2026, 02:50 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 24, 2026, 06:29 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 25, 2026, 07:22 AM UTC

   This incident has been resolved.

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Started Apr 17, 2026, 02:49 AM UTC· resolved Apr 17, 2026, 03:54 AM UTC

1. investigating Apr 17, 2026, 02:49 AM UTC

   We’re currently experiencing degraded performance in our Batch SaaS AU region. Customers may see delays is processing jobs for audio duration > 12 mins. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. monitoring Apr 17, 2026, 03:23 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 17, 2026, 03:54 AM UTC

   This incident has been resolved.

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Started Apr 10, 2026, 11:58 AM UTC· resolved Apr 16, 2026, 09:14 AM UTC

1. investigating Apr 10, 2026, 11:58 AM UTC

   We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.

2. investigating Apr 10, 2026, 11:59 AM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 10, 2026, 03:31 PM UTC

   A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.

4. monitoring Apr 14, 2026, 10:47 AM UTC

   Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.

5. resolved Apr 16, 2026, 09:14 AM UTC

   This incident has been resolved.

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Started Apr 07, 2026, 11:20 AM UTC· resolved Apr 07, 2026, 04:02 PM UTC

1. investigating Apr 07, 2026, 11:20 AM UTC

   We have identified a problem which is affecting the processing time of jobs in our Batch SaaS EU2 endpoint. For faster processing times, please use the Batch SaaS EU1 endpoint. This issue is currently being investigated.

2. identified Apr 07, 2026, 02:46 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 07, 2026, 03:38 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 07, 2026, 04:02 PM UTC

   This incident has been resolved.

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Started Feb 11, 2026, 03:26 PM UTC· resolved Feb 11, 2026, 05:30 PM UTC

1. monitoring Feb 11, 2026, 03:26 PM UTC

   "Between 15:06 UTC and 15:10 UTC, a small percentage of customers experienced increased error rates and delayed connections. This issue is resolved and we continue to monitor the situation. We are continuing to monitor the system to ensure performance remains stable.

2. monitoring Feb 11, 2026, 04:22 PM UTC

   We are continuing to monitor for any further issues.

3. resolved Feb 11, 2026, 05:30 PM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 05:27 PM UTC· resolved Jan 29, 2026, 12:55 PM UTC

1. identified Jan 27, 2026, 05:27 PM UTC

   The Billing page is currently unavailable due to an issue with our third-party billing provider. We are actively investigating and will post an update once the issue is resolved.

2. monitoring Jan 28, 2026, 12:19 PM UTC

   The Billing page is now accessible for most users. Intermittent issues may still occur whilst a fix is being deployed. The underlying cause has been identified and full resolution is expected shortly.

3. resolved Jan 29, 2026, 12:55 PM UTC

   This incident has been resolved.

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Started Jan 07, 2026, 06:55 AM UTC· resolved Jan 07, 2026, 09:45 AM UTC

1. investigating Jan 07, 2026, 06:55 AM UTC

   We’re currently experiencing an degraded performance in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

2. monitoring Jan 07, 2026, 07:39 AM UTC

   We have implemented mitigation measures, and the service has recovered. US1 Batch SaaS is currently operational.

3. resolved Jan 07, 2026, 09:45 AM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 09:08 PM UTC· resolved Jan 06, 2026, 11:55 PM UTC

1. investigating Jan 06, 2026, 09:08 PM UTC

   We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.

2. identified Jan 06, 2026, 09:30 PM UTC

   The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

3. identified Jan 06, 2026, 10:13 PM UTC

   The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.

4. monitoring Jan 06, 2026, 10:50 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jan 06, 2026, 11:55 PM UTC

   This incident has been resolved.

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Started Dec 11, 2025, 03:37 PM UTC· resolved Dec 11, 2025, 05:47 PM UTC

1. investigating Dec 11, 2025, 03:37 PM UTC

   We’re currently experiencing degraded performance in our Realtime SaaS - US region. Customers may see delay in session connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. identified Dec 11, 2025, 03:45 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 11, 2025, 04:30 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 11, 2025, 05:47 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 01:22 PM UTC· resolved Dec 08, 2025, 03:42 PM UTC

1. investigating Dec 08, 2025, 01:22 PM UTC

   We’re experiencing an issue generating invoices from portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

2. identified Dec 08, 2025, 01:37 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 08, 2025, 03:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 08, 2025, 03:42 PM UTC

   This incident has been resolved.

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Started Nov 25, 2025, 03:10 PM UTC· resolved Nov 25, 2025, 03:15 PM UTC

1. resolved Nov 25, 2025, 03:31 PM UTC

   We have identified an issue connecting to usage reporting (usage.speechmatics.com) between 15:10 UTC to 15:15 UTC. Mitigations have been applied since then to fix the problem and service has been restored to normal operational level. We apologize for any inconvenience.

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Started Nov 19, 2025, 05:47 PM UTC· resolved Nov 19, 2025, 08:36 PM UTC

1. identified Nov 19, 2025, 05:47 PM UTC

   We have identified an issue with jobs processing in Batch USA, jobs will experience increased processing times.

2. monitoring Nov 19, 2025, 06:02 PM UTC

   Job processing times have stabilised, we will continue to monitor.

3. resolved Nov 19, 2025, 08:36 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 04:05 PM UTC· resolved Oct 30, 2025, 12:27 PM UTC

1. investigating Oct 29, 2025, 04:05 PM UTC

   Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

2. identified Oct 29, 2025, 04:12 PM UTC

   We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.

3. identified Oct 29, 2025, 04:15 PM UTC

   Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.

4. identified Oct 29, 2025, 04:23 PM UTC

   Management Platform API is recovering and temporary key generation for RT customers should be recovering.

5. identified Oct 29, 2025, 04:34 PM UTC

   A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.

6. identified Oct 29, 2025, 04:37 PM UTC

   A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.

7. identified Oct 29, 2025, 04:43 PM UTC

   A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

8. identified Oct 29, 2025, 04:50 PM UTC

   A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

9. identified Oct 29, 2025, 04:57 PM UTC

   A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.

10. identified Oct 29, 2025, 05:00 PM UTC

    A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.

11. identified Oct 29, 2025, 05:03 PM UTC

    A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.

12. identified Oct 29, 2025, 05:21 PM UTC

    We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.

13. identified Oct 29, 2025, 06:00 PM UTC

    We are continuing to work on a fix for this issue.

14. identified Oct 29, 2025, 06:32 PM UTC

    Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.

15. identified Oct 29, 2025, 06:35 PM UTC

    Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.

16. identified Oct 29, 2025, 07:58 PM UTC

    Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.

17. identified Oct 29, 2025, 09:19 PM UTC

    The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.

18. identified Oct 29, 2025, 09:27 PM UTC

    Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.

19. identified Oct 30, 2025, 06:36 AM UTC

    Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts. Thank you for your patience and understanding.

20. monitoring Oct 30, 2025, 08:42 AM UTC

    Speechmatics portal is fully operational.

21. resolved Oct 30, 2025, 12:27 PM UTC

    This incident has been resolved.

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Started Oct 27, 2025, 01:36 PM UTC· resolved Oct 27, 2025, 01:45 PM UTC

1. identified Oct 27, 2025, 01:36 PM UTC

   We have identified an issue affecting portal sign-ups and access of billing details in the portal.

2. resolved Oct 27, 2025, 01:45 PM UTC

   This incident has been resolved. Sign-ups and access of billing details in the portal should now be fully operational.

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Started Oct 23, 2025, 12:00 AM UTC· resolved Oct 23, 2025, 12:00 AM UTC

1. resolved Oct 23, 2025, 12:32 PM UTC

   We have identified and fixed an issue with authorization in the us2 region of Batch SaaS

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Started Oct 21, 2025, 09:30 AM UTC· resolved Oct 21, 2025, 12:38 PM UTC

1. identified Oct 21, 2025, 09:30 AM UTC

   We have identified an issue leading to increased connection times in RT EU and are working to resolve the issue.

2. identified Oct 21, 2025, 09:47 AM UTC

   We have taken steps to mitigate the issue while we continue to resolve.

3. monitoring Oct 21, 2025, 10:49 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 21, 2025, 10:49 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Oct 21, 2025, 12:38 PM UTC

   This incident has been resolved.

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