Resolved after 1 day 19 hours, affecting Portal (portal.speechmatics.com), on January 27, 2026.
The Billing page is now accessible for most users. Intermittent issues may still occur whilst a fix is being deployed. The underlying cause has been identified and full resolution is expected shortly.
Affected components
Update timeline
- identified Jan 27, 2026, 05:27 PM UTC
The Billing page is currently unavailable due to an issue with our third-party billing provider. We are actively investigating and will post an update once the issue is resolved.
- monitoring Jan 28, 2026, 12:19 PM UTC
The Billing page is now accessible for most users. Intermittent issues may still occur whilst a fix is being deployed. The underlying cause has been identified and full resolution is expected shortly.
- resolved Jan 29, 2026, 12:55 PM UTC
This incident has been resolved.
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