Speechmatics incident
Management Platform - Service credits applied incorrectly
Resolved after 6 hours 9 minutes, affecting Management Platform (mp.speechmatics.com), on August 3, 2026.
We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.
Affected components
Update timeline
- investigating Aug 03, 2026, 09:22 AM UTC
We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.
- identified Aug 03, 2026, 09:30 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 03, 2026, 11:25 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 03, 2026, 03:32 PM UTC
We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.
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