Resolved after 2 hours 4 minutes, affecting Realtime SaaS - US, on September 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Realtime SaaS - US
Update timeline
- identified Sep 10, 2026, 08:33 PM UTC
We have identified an issue affecting a subset of customers attempting to open RT sessions, resulting in secure connection (SSL/TLS) errors. Our team is actively working on a fix and we will provide a further update as soon as it is deployed.
- identified Sep 10, 2026, 09:33 PM UTC
We are currently rolling out a fix and expected to complete in less than 30 minutes.
- monitoring Sep 10, 2026, 10:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 10:37 PM UTC
This incident has been resolved.
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