Resolved after 5 days 21 hours, affecting Portal (portal.speechmatics.com), on April 10, 2026.
Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
Affected components
Update timeline
- investigating Apr 10, 2026, 11:58 AM UTC
We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.
- investigating Apr 10, 2026, 11:59 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 10, 2026, 03:31 PM UTC
A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.
- monitoring Apr 14, 2026, 10:47 AM UTC
Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
- resolved Apr 16, 2026, 09:14 AM UTC
This incident has been resolved.
Your product runs on more than Speechmatics
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services