Speechmatics incident
Batch SaaS US2 - Slow processing of jobs due to degraded fetch service
Resolved after 7 hours 30 minutes, on May 18, 2026.
From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC. Following continued monitoring, we can confirm that the incident has now been fully resolved. We apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.
Update timeline
- resolved May 18, 2026, 11:43 AM UTC
From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC. Following continued monitoring, we can confirm that the incident has now been fully resolved. We apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.
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