Resolved after 2 hours 46 minutes, affecting Batch SaaS - US1, on January 6, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 06, 2026, 09:08 PM UTC
We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.
- identified Jan 06, 2026, 09:30 PM UTC
The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.
- identified Jan 06, 2026, 10:13 PM UTC
The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.
- monitoring Jan 06, 2026, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 11:55 PM UTC
This incident has been resolved.
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