Resolved after 2 hours 9 minutes, affecting Realtime SaaS - US, on December 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Realtime SaaS - US
Update timeline
- investigating Dec 11, 2025, 03:37 PM UTC
We’re currently experiencing degraded performance in our Realtime SaaS - US region. Customers may see delay in session connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Dec 11, 2025, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 05:47 PM UTC
This incident has been resolved.
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