Planet DDS Outage History

Started Apr 29, 2026, 11:00 PM UTC· resolved Apr 29, 2026, 11:20 PM UTC

1. investigating Apr 29, 2026, 11:00 PM UTC

   Our monitoring has detected performance degradation for some Cloud9 customers. Engineering Teams are engaged to investigate the issue.

2. identified Apr 29, 2026, 11:10 PM UTC

   Our Engineering Tems have identified the issue and are actively working to mitigate the issue.

3. resolved Apr 29, 2026, 11:20 PM UTC

   Our Engineering Teams have confirmed that the issue is resolved.

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Started Apr 27, 2026, 04:43 PM UTC· resolved Apr 27, 2026, 05:47 PM UTC

1. investigating Apr 27, 2026, 04:43 PM UTC

   We are currently investigating reports of some users being unable to login to Legwork. Our Engineering Teams are engaged and investigating.

2. identified Apr 27, 2026, 05:01 PM UTC

   The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login). Our Engineering Teams are working with the payment processor to restore these accounts.

3. resolved Apr 27, 2026, 05:47 PM UTC

   All accounts affected by the change have been restored, and all users should once again be able to login.

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Started Apr 23, 2026, 02:19 PM UTC· resolved Apr 23, 2026, 03:44 PM UTC

1. investigating Apr 23, 2026, 02:19 PM UTC

   Our monitoring has indicated that some offices failing to print Treatment Plans for some offices. Our Engineering Teams are engaged and investigating the issue.

2. identified Apr 23, 2026, 03:04 PM UTC

   We have identified the issue and are beginning to roll out a fix for the affected offices.

3. resolved Apr 23, 2026, 03:44 PM UTC

   We have rolled out a fix for the affected offices as of 08:37 PST

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Started Apr 21, 2026, 03:00 PM UTC· resolved Apr 21, 2026, 03:00 PM UTC

1. resolved Apr 22, 2026, 07:40 PM UTC

   Our internal monitoring detected a period of service degradation for some customers of XVWeb on Tuesday, April 21st. The service degradation began at 07:55am PT and was resolved at 08:52am PT.

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Started Apr 10, 2026, 02:14 PM UTC· resolved Apr 10, 2026, 09:58 PM UTC

1. investigating Apr 10, 2026, 02:14 PM UTC

   We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.

2. identified Apr 10, 2026, 03:33 PM UTC

   We have identified the issue and are beginning steps to mitigate. On-demand messages are still being sent successfully.

3. monitoring Apr 10, 2026, 08:19 PM UTC

   We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent. We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.

4. resolved Apr 10, 2026, 09:58 PM UTC

   We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.

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Started Apr 09, 2026, 02:23 PM UTC· resolved Apr 09, 2026, 04:00 PM UTC

1. monitoring Apr 09, 2026, 02:23 PM UTC

   Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain. We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.

2. resolved Apr 09, 2026, 04:00 PM UTC

   The incident has been resolved.

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Started Apr 02, 2026, 11:35 AM UTC· resolved Apr 02, 2026, 08:02 PM UTC

1. investigating Apr 02, 2026, 11:35 AM UTC

   We’re currently experiencing an issue with both Denticon Patient Communications outbound messaging and External API 'subscriptions' (webhook) APIs, resulting in degraded performance for some users. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. We will provide an update in 15 minutes.

2. investigating Apr 02, 2026, 11:52 AM UTC

   We are continuing to investigate this issue and will provide a further update in 15 minutes.

3. investigating Apr 02, 2026, 12:09 PM UTC

   We are continuing to investigate this issue and will provide a further update in the next 15 minutes.

4. investigating Apr 02, 2026, 12:27 PM UTC

   We are continuing to investigate this issue and will provide a further update in the next 15 mins.

5. investigating Apr 02, 2026, 12:48 PM UTC

   We are continuing to investigate this issue and will provide a further update in 15 minutes.

6. investigating Apr 02, 2026, 01:17 PM UTC

   We are continuing to investigate this issue.

7. investigating Apr 02, 2026, 02:04 PM UTC

   We are continuing to investigate this issue to try and identify steps to mitigate

8. investigating Apr 02, 2026, 02:41 PM UTC

   We are continuing to investigate this issue to try and identify steps to mitigate

9. identified Apr 02, 2026, 03:44 PM UTC

   We believe we have identified the underlying issue and implementing steps to mitigate, and then validate the fix.

10. identified Apr 02, 2026, 05:16 PM UTC

    Outbound messaging from Denticon Patient Communications should start to see recovery. We are continuing to work on a fix for the External API 'Subscriptions' API

11. monitoring Apr 02, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring Patient Communications. We have identified a fix for External API subscriptions/webhooks, validating it and expect to be able to release it in approx the next 30-60 minutes.

12. resolved Apr 02, 2026, 08:02 PM UTC

    This incident has now been resolved and full functionality has been restored.

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Started Feb 27, 2026, 03:26 PM UTC· resolved Feb 28, 2026, 05:33 AM UTC

1. investigating Feb 27, 2026, 03:26 PM UTC

   We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.

2. identified Feb 27, 2026, 04:59 PM UTC

   Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.

3. monitoring Feb 27, 2026, 07:32 PM UTC

   A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.

4. identified Feb 27, 2026, 09:58 PM UTC

   While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.

5. resolved Feb 28, 2026, 05:33 AM UTC

   Automated campaigns are processing per norms. We will continue to monitor.

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Started Feb 04, 2026, 06:48 PM UTC· resolved Feb 04, 2026, 07:30 PM UTC

1. identified Feb 04, 2026, 06:48 PM UTC

   We’re currently experiencing service disruption with our partner service DentalXChange which is impacting Claim Handling functionality in both Denticon and Cloud 9 products. There is no work around at the moment - we are closely monitoring DentalXChange status while they restore functionality. We apologize for any disruption or inconvenience caused.

2. identified Feb 04, 2026, 07:01 PM UTC

   DentalXChange are reporting that a fix has been applied - we are in the process of validating the fix.

3. monitoring Feb 04, 2026, 07:24 PM UTC

   Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.

4. resolved Feb 04, 2026, 07:30 PM UTC

   This incident has been resolved.

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Started Jan 08, 2026, 01:24 PM UTC· resolved Jan 08, 2026, 02:46 PM UTC

1. investigating Jan 08, 2026, 01:24 PM UTC

   We’re currently experiencing degraded performance with XVWeb. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

2. monitoring Jan 08, 2026, 01:36 PM UTC

   XVWeb image load performance has been restored to normal levels. We will continue to monitor the solution.

3. resolved Jan 08, 2026, 02:46 PM UTC

   XVWeb image load performance is per norms. This incident is now resolved.

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Started Dec 10, 2025, 06:45 PM UTC· resolved Dec 10, 2025, 10:05 PM UTC

1. identified Dec 10, 2025, 06:45 PM UTC

   We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.

2. identified Dec 10, 2025, 07:10 PM UTC

   DentalXChange have confirmed that this service degradation is continued impact related to the issue they seen earlier today. Our team is continuing to monitor partner status while they work on a fix.

3. identified Dec 10, 2025, 07:35 PM UTC

   Our team is actively monitoring the status of the DentalXChange service degradation (https://status.dentalxchange.com/#).

4. identified Dec 10, 2025, 08:07 PM UTC

   Our team is continuing to monitoring the status of the DentalXChange service degradation.

5. identified Dec 10, 2025, 08:46 PM UTC

   Our team continues to monitoring the status of the DentalXChange service degradation.

6. identified Dec 10, 2025, 09:26 PM UTC

   We are continuing to monitoring the status of the DentalXChange service degradation.

7. monitoring Dec 10, 2025, 09:57 PM UTC

   DentalXChange are reporting that full functionality has now been restored. Our initial testing would suggest functionality has been restored within Denticon - we will continue to monitor closely, but Denticon users should begin to see recovery of impacted functionality now.

8. resolved Dec 10, 2025, 10:05 PM UTC

   DentalXChange are now reporting restoration of their affected API services. Through internal testing, we now believe all degraded functionality within Denticon has now been restored and this issue has been resolved.

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Started Dec 10, 2025, 11:51 AM UTC· resolved Dec 10, 2025, 03:19 PM UTC

1. investigating Dec 10, 2025, 11:51 AM UTC

   We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

2. investigating Dec 10, 2025, 12:14 PM UTC

   We are actively monitoring the reported outage by DentalXChange (https://statushub.dentalxchange.com/ns/appstatus)

3. monitoring Dec 10, 2025, 12:32 PM UTC

   We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

4. monitoring Dec 10, 2025, 12:50 PM UTC

   Our team is actively monitoring the status of the DentalXChange outage.

5. monitoring Dec 10, 2025, 01:05 PM UTC

   Our team is actively monitoring the status of the DentalXChange outage.

6. monitoring Dec 10, 2025, 01:31 PM UTC

   Our team is actively monitoring the status of the DentalXChange outage.

7. monitoring Dec 10, 2025, 01:56 PM UTC

   Our team is actively monitoring the status of the DentalXChange outage.

8. monitoring Dec 10, 2025, 02:30 PM UTC

   Our team is continuing to actively monitoring the status of the DentalXChange outage.

9. monitoring Dec 10, 2025, 02:59 PM UTC

   DentalXChange is reporting the issue has been mitigated. Our internal team is observing gradual recovery of DentalXChange services, however we are continuing to test before we are able to confirm full functionality has been restored.

10. resolved Dec 10, 2025, 03:19 PM UTC

    Through internal testing, we have observed recovery of all DentalXChange related functionality across both Denticon & Cloud 9. This incident has now been resolved.

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Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 09:25 AM UTC

1. investigating Dec 05, 2025, 09:11 AM UTC

   We’re currently experiencing an outage with www.planetdds.com. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. Denticon can be accessed at w1.denticon.com. We will provide an update in 15 minutes.

2. investigating Dec 05, 2025, 09:11 AM UTC

   We are continuing to investigate this issue.

3. investigating Dec 05, 2025, 09:12 AM UTC

   We are continuing to investigate this issue.

4. monitoring Dec 05, 2025, 09:15 AM UTC

   Issue has been resolved. We are now monitoring.

5. resolved Dec 05, 2025, 09:25 AM UTC

   Full service to www.planetdds.com has been restored.

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Started Nov 20, 2025, 02:47 PM UTC· resolved Nov 20, 2025, 03:40 PM UTC

1. investigating Nov 20, 2025, 02:47 PM UTC

   We’re currently experiencing degraded performance with the Edit Patient UI for some clients. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

2. investigating Nov 20, 2025, 03:05 PM UTC

   We are actively investigating the performance degradation of Denticon's Patient Edit UI.

3. identified Nov 20, 2025, 03:23 PM UTC

   We are actively investigating the performance degradation of Denticon's Patient Edit UI.

4. identified Nov 20, 2025, 03:34 PM UTC

   We have identified a potential fix that is getting deployed.

5. resolved Nov 20, 2025, 03:40 PM UTC

   Issue has been resolved. We will continue to monitor.

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Started Nov 18, 2025, 12:10 PM UTC· resolved Nov 18, 2025, 02:53 PM UTC

1. investigating Nov 18, 2025, 12:18 PM UTC

   We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations.

2. identified Nov 18, 2025, 12:46 PM UTC

   We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations.

3. identified Nov 18, 2025, 12:48 PM UTC

   We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations. We will provide updates every 30 minutes or sooner as progress is made.

4. identified Nov 18, 2025, 12:55 PM UTC

   We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com to view the daily schedule.

5. identified Nov 18, 2025, 01:18 PM UTC

   We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com to view the daily schedule.

6. identified Nov 18, 2025, 01:34 PM UTC

   We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

7. monitoring Nov 18, 2025, 01:46 PM UTC

   We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

8. monitoring Nov 18, 2025, 02:00 PM UTC

   We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

9. monitoring Nov 18, 2025, 02:31 PM UTC

   All Denticon traffic has been re-routed to bypass the ongoing global Cloudflare issue. If you are still experiencing issues, please use the alternative URL: https://w1.denticon.com.

10. resolved Nov 18, 2025, 02:53 PM UTC

    The issue is resolved, and services should be operating normally. We will continue to monitor for any disruption to normal operations.

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Started Nov 10, 2025, 02:30 PM UTC· resolved Nov 10, 2025, 04:45 PM UTC

1. investigating Nov 10, 2025, 02:30 PM UTC

   We’re currently experiencing degraded performance with Denticon. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

2. identified Nov 10, 2025, 02:47 PM UTC

   The issue has been identified, and a fix is currently being implemented. Initial testing indicates service recovery, and we will continue to closely monitor system performance to ensure full resolution.

3. identified Nov 10, 2025, 03:04 PM UTC

   The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.

4. identified Nov 10, 2025, 03:17 PM UTC

   The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.

5. identified Nov 10, 2025, 03:33 PM UTC

   We have identified a potential fix for the issue and are working on applying it to the affected customers.

6. identified Nov 10, 2025, 03:49 PM UTC

   The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.

7. identified Nov 10, 2025, 04:02 PM UTC

   The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.

8. identified Nov 10, 2025, 04:27 PM UTC

   The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.

9. monitoring Nov 10, 2025, 04:39 PM UTC

   We have completed roll out of the fix and services should be functioning normally at this time. Customers will need to log out and log back in if they are still seeing issues.

10. resolved Nov 10, 2025, 04:45 PM UTC

    This incident has been resolved.

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Started Oct 29, 2025, 04:25 PM UTC· resolved Oct 29, 2025, 08:50 PM UTC

1. investigating Oct 29, 2025, 04:25 PM UTC

   We’re currently experiencing degraded performance with our partner service Azure which might impact Denticon and Apteryx applications. Our team is actively working with Microsoft Azure to restore service back to normal operation.

2. investigating Oct 29, 2025, 04:54 PM UTC

   We are actively monitoring the Azure service and working with Microsoft to resolve the issue. Updates will be provided as more information becomes available. Denticon and XVWeb: Users who are already logged in should not be impacted. New or returning users may experience difficulties accessing the application, including the login page and slower overall performance. Thank you for your patience and understanding.

3. investigating Oct 29, 2025, 05:29 PM UTC

   Microsoft is actively mitigating the issue. We will continue to provide updates as they become available. In the meantime, Denticon Backup is available to retrieve today's appointment details and routing slip reports via https://backup.denticon.com/Account/Login

4. investigating Oct 29, 2025, 05:44 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

5. investigating Oct 29, 2025, 06:03 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

6. investigating Oct 29, 2025, 06:19 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

7. investigating Oct 29, 2025, 06:51 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

8. investigating Oct 29, 2025, 07:21 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

9. investigating Oct 29, 2025, 08:02 PM UTC

   Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

10. investigating Oct 29, 2025, 08:21 PM UTC

    Microsoft is still mitigating the issue, and we are seeing signs of recovery across their infrastructure. XVWeb: A workaround has been implemented to bypass the affected Azure service, and XVWeb is now fully operational. Denticon: We are observing continued improvements, and full recovery is in progress. We will continue to monitor the situation and provide updates as they become available.

11. monitoring Oct 29, 2025, 08:30 PM UTC

    We are observing full recovery of Denticon and XVWeb at this point. We will continue to monitor closely.

12. resolved Oct 29, 2025, 08:50 PM UTC

    The incident has been resolved, with no issues observed on Denticon or XVWeb.

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Started Oct 21, 2025, 03:23 PM UTC· resolved Oct 21, 2025, 06:23 PM UTC

1. investigating Oct 21, 2025, 03:23 PM UTC

   We’re currently experiencing degraded performance with our partner service Microsoft Azure Fabric Service which is impacting Denticon Practice Analytics. Our team is actively working with our partner to restore service back to normal operation.

2. identified Oct 21, 2025, 05:39 PM UTC

   Denticon Practice Analytics: We continue to observe degraded performance, and sites may be in read-only mode due to an ongoing Microsoft Azure Fabric outage. Our team is actively working with our partner to restore service back to normal operation.

3. identified Oct 21, 2025, 05:40 PM UTC

   Denticon Practice Analytics: We continue to observe degraded performance, and sites may be in read-only mode due to an ongoing Microsoft Azure Fabric outage. Our team is actively working with our partner to restore service back to normal operation.

4. resolved Oct 21, 2025, 06:23 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 08:34 PM UTC· resolved Oct 20, 2025, 09:56 PM UTC

1. investigating Oct 20, 2025, 08:34 PM UTC

   We are currently investigating reports of login problems and slow performance on few Cloud9 Sites. Our team is working to identify the cause and restore full access as quickly as possible. Updates will be shared as more information becomes available.

2. identified Oct 20, 2025, 08:55 PM UTC

   The root cause has been confirmed to be related to an ongoing issue with AWS - Partner Service. Our team has identified a potential workaround and is currently testing it to restore normal operations. We will provide an update once the workaround has been applied and verified.

3. identified Oct 20, 2025, 09:03 PM UTC

   Our team is implementing a workaround that is expected to take approximately 20 minutes to complete.

4. monitoring Oct 20, 2025, 09:28 PM UTC

   The workaround has been applied, and we are observing recovery of the sites. Our team will continue to monitor the situation.

5. resolved Oct 20, 2025, 09:56 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:32 AM UTC· resolved Oct 20, 2025, 06:42 PM UTC

1. investigating Oct 20, 2025, 09:32 AM UTC

   We’re currently experiencing degraded performance with our partner service AWS which might impact Denticon and Cloud 9 applications. Our team is actively working with AWS to restore service back to normal operation.

2. monitoring Oct 20, 2025, 09:38 AM UTC

   A fix has been implemented by AWS. Both Denticon and Cloud9 are operating normally, and we continue to monitor system performance.

3. monitoring Oct 20, 2025, 02:24 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Oct 20, 2025, 02:27 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Oct 20, 2025, 06:42 PM UTC

   The incident has been resolved, with no issues observed on Denticon or Cloud9.

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Started Oct 07, 2025, 09:04 PM UTC· resolved Oct 08, 2025, 04:14 PM UTC

1. investigating Oct 07, 2025, 09:04 PM UTC

   We are currently experiencing degraded performance, affecting Legwork Patient Engagement features. This may cause temporary delays or inconsistencies between your Legwork account and your PMS. Our team is actively working to restore service.

2. monitoring Oct 08, 2025, 12:48 PM UTC

   The fix was applied last night, and we are continuing to monitor system.

3. resolved Oct 08, 2025, 04:14 PM UTC

   All Legwork Patient Engagement features and PMS integrations are now operating normally. Our monitoring confirms full functionality has been restored, and no further issues have been observed.

Read the full incident report →