Planet DDS incident
Denticon & Cloud 9 - Partner Service (DentalXChange) Service Disruption Impacting Claim Handling
Resolved after 42 minutes, affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, on February 4, 2026.
Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.
Affected components
Update timeline
- identified Feb 04, 2026, 06:48 PM UTC
We’re currently experiencing service disruption with our partner service DentalXChange which is impacting Claim Handling functionality in both Denticon and Cloud 9 products. There is no work around at the moment - we are closely monitoring DentalXChange status while they restore functionality. We apologize for any disruption or inconvenience caused.
- identified Feb 04, 2026, 07:01 PM UTC
DentalXChange are reporting that a fix has been applied - we are in the process of validating the fix.
- monitoring Feb 04, 2026, 07:24 PM UTC
Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.
- resolved Feb 04, 2026, 07:30 PM UTC
This incident has been resolved.
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