Is Planet DDS down?
Last checked 3m agoNo incidents right now.
Planet DDS is operational right now. Last checked 3m ago; the most recent incident resolved 8d ago.
Real-time Planet DDS status, recent outages, and incident history — pulled directly from Planet DDS's official status page at https://status.planetdds.com every 5 minutes. Pingoru tracks 29 Planet DDS services and has captured 21 incidents in the last 90 days (98.68% uptime). Get email, Slack, Discord, or webhook alerts the moment Planet DDS reports a new incident — free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Oct 07, 2026, 02:44 PM UTC
We're aware that some users are unable to log in to the Denticon portal, and others are experiencing slow performance after logging in. Our team is actively investigating and will share updates as they become available.
- resolved · Oct 07, 2026, 03:01 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 2 updates
- investigating · Oct 02, 2026, 03:14 PM UTC
We are aware of an issue where displayed Patient details are slow to update on screen while moving between Patients.
- resolved · Oct 02, 2026, 04:55 PM UTC
We have identified and resolved the Issue. Impacted users should relog into the platform.
Latest: We have identified and resolved the Issue. Impacted users should relog into the platform.
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- Eligibility and Claims (DentalXchange)Eligibility & Claims
Timeline · 5 updates
- investigating · Sep 28, 2026, 03:35 PM UTC
We are aware that our partners, DentalXChance are undergoing an incident, this is impacting Claims and Attachments workflows. During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange. No workaround is available while the vendor investigates, We are tracking this issue for resolution.
- investigating · Sep 28, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- identified · Sep 28, 2026, 04:43 PM UTC
No updates have been shared by our partners, we continue to monitor.
- monitoring · Sep 28, 2026, 04:58 PM UTC
DentalXChange have advised that the original issue should now be restored, they have however advised us that they are now also suffering a general performance issue which may result in general slowness. We again continue to monitor this event.
- resolved · Sep 28, 2026, 05:42 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Practice Management
Timeline · 3 updates
- investigating · Sep 25, 2026, 03:17 PM UTC
We are aware of an issue impacting users attempting to access Denticon Practice Analytics. We are working to resolve this issue.
- identified · Sep 25, 2026, 03:38 PM UTC
We have identified a configuration issue and are implementing a fix at present. We expect services to be restored shortly.
- resolved · Sep 25, 2026, 04:01 PM UTC
Restoration work has been completed. DPA is available to all users.
Latest: Restoration work has been completed. DPA is available to all users.
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- C9 Connect
Timeline · 2 updates
- investigating · Sep 15, 2026, 03:36 PM UTC
We are investigating reports that Connect Two Way Messaging is timing out for users.
- resolved · Sep 15, 2026, 03:54 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Planet DDS outage history
10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Planet DDS outage history →Or sign up free to get alerts when Planet DDS breaks · 10 free monitors · No credit card
- Denticon unavailable to some users ResolvedStarted Oct 07, 2026, 02:44 PM UTC · Resolved Oct 07, 2026, 03:01 PM UTC · 17m
- Started Oct 02, 2026, 03:14 PM UTC · Resolved Oct 02, 2026, 04:55 PM UTC · 1h 41m
- Started Sep 28, 2026, 03:35 PM UTC · Resolved Sep 28, 2026, 05:42 PM UTC · 2h 7m
- Denticon DPA is unavailable ResolvedStarted Sep 25, 2026, 03:17 PM UTC · Resolved Sep 25, 2026, 04:01 PM UTC · 44m
- Started Sep 15, 2026, 03:36 PM UTC · Resolved Sep 15, 2026, 03:54 PM UTC · 18m
- Denticon login issues. ResolvedStarted Sep 12, 2026, 12:58 AM UTC · Resolved Sep 12, 2026, 01:11 AM UTC · 13m
- Cloud 9 performance issues ResolvedStarted Sep 04, 2026, 02:20 PM UTC · Resolved Sep 04, 2026, 02:31 PM UTC · 11m
- Started Sep 01, 2026, 06:18 PM UTC · Resolved Sep 02, 2026, 12:26 AM UTC · 6h 7m