Question 1

What is Help Scout's uptime?

Accepted Answer

Over the last 90 days, Help Scout reported 97.69% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.helpscout.net — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Help Scout's uptime history rolling forward in real time.

Question 2

Has Help Scout had outages in 2026?

Accepted Answer

Yes — Help Scout has had 15 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

Question 3

When was the last Help Scout outage?

Accepted Answer

The most recent Help Scout incident was "Scheduled Database Maintenance", which started on September 12, 2026 and was resolved on September 11, 2026. Pingoru captured this directly from https://status.helpscout.net. See the full incident card above for affected components and the update timeline.

Question 4

How often does Help Scout have outages?

Accepted Answer

Based on the last 90 days, Help Scout averages 5.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Question 5

Where is Help Scout's status page?

Accepted Answer

Help Scout's official status page is https://status.helpscout.net. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Question 6

Is Help Scout down right now?

Accepted Answer

Help Scout is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Help Scout reports a change. Current status is based on 13 tracked services.

Question 7

How does Pingoru know if Help Scout is down?

Accepted Answer

We read https://status.helpscout.net directly, using Help Scout's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Question 8

Where can I get notified when Help Scout has an outage?

Accepted Answer

Create a free Pingoru account and add Help Scout as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Question 9

Help Scout's status page says the service is up, but I'm having issues — what's wrong?

Accepted Answer

Three common reasons:

• A real Help Scout incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes.
• A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change.
• A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate.

If you suspect a real Help Scout issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Question 10

Where does Pingoru get the official Help Scout status?

Accepted Answer

We use Help Scout's own status page at https://status.helpscout.net. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

Question 11

What does "Up" mean?

Accepted Answer

All tracked Help Scout components are reporting operational. No incidents are currently affecting service.

Is Help Scout down?

Recent outages & incidents

See the full Help Scout outage history

Outage history