Resolved after 1 hour 42 minutes, affecting Web App, on August 13, 2026.
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Affected components
Web App
Update timeline
- investigating Aug 13, 2026, 11:17 PM UTC
We're looking into reports of errors with the SLA feature and our team is investigating.
- investigating Aug 13, 2026, 11:20 PM UTC
We are continuing to investigate this issue.
- identified Aug 14, 2026, 12:17 AM UTC
Our Engineering team has identified the cause of the issue and are working on a resolution.
- resolved Aug 14, 2026, 01:00 AM UTC
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
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Amazon Web Services