Planet DDS incident
AWS - Partner Service Performance Degraded Impacting Denticon and Cloud 9
Resolved after 9 hours 10 minutes, affecting Practice Management and Practice Management (cloud9ortho.com), on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:32 AM UTC
We’re currently experiencing degraded performance with our partner service AWS which might impact Denticon and Cloud 9 applications. Our team is actively working with AWS to restore service back to normal operation.
- monitoring Oct 20, 2025, 09:38 AM UTC
A fix has been implemented by AWS. Both Denticon and Cloud9 are operating normally, and we continue to monitor system performance.
- monitoring Oct 20, 2025, 02:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 06:42 PM UTC
The incident has been resolved, with no issues observed on Denticon or Cloud9.
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