Resolved after 2 hours 14 minutes, affecting Practice Management, on November 10, 2025.
We have completed roll out of the fix and services should be functioning normally at this time. Customers will need to log out and log back in if they are still seeing issues.
Affected components
Update timeline
- investigating Nov 10, 2025, 02:30 PM UTC
We’re currently experiencing degraded performance with Denticon. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- identified Nov 10, 2025, 02:47 PM UTC
The issue has been identified, and a fix is currently being implemented. Initial testing indicates service recovery, and we will continue to closely monitor system performance to ensure full resolution.
- identified Nov 10, 2025, 03:04 PM UTC
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
- identified Nov 10, 2025, 03:17 PM UTC
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
- identified Nov 10, 2025, 03:33 PM UTC
We have identified a potential fix for the issue and are working on applying it to the affected customers.
- identified Nov 10, 2025, 03:49 PM UTC
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
- identified Nov 10, 2025, 04:02 PM UTC
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
- identified Nov 10, 2025, 04:27 PM UTC
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
- monitoring Nov 10, 2025, 04:39 PM UTC
We have completed roll out of the fix and services should be functioning normally at this time. Customers will need to log out and log back in if they are still seeing issues.
- resolved Nov 10, 2025, 04:45 PM UTC
This incident has been resolved.
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