Resolved after 1 hour 3 minutes, affecting Patient Engagement, on April 27, 2026.
All accounts affected by the change have been restored, and all users should once again be able to login.
Affected components
Update timeline
- investigating Apr 27, 2026, 04:43 PM UTC
We are currently investigating reports of some users being unable to login to Legwork. Our Engineering Teams are engaged and investigating.
- identified Apr 27, 2026, 05:01 PM UTC
The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login). Our Engineering Teams are working with the payment processor to restore these accounts.
- resolved Apr 27, 2026, 05:47 PM UTC
All accounts affected by the change have been restored, and all users should once again be able to login.
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