Resolved after 1 hour 22 minutes, affecting Practice Management (cloud9ortho.com), on October 20, 2025.
The workaround has been applied, and we are observing recovery of the sites. Our team will continue to monitor the situation.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:34 PM UTC
We are currently investigating reports of login problems and slow performance on few Cloud9 Sites. Our team is working to identify the cause and restore full access as quickly as possible. Updates will be shared as more information becomes available.
- identified Oct 20, 2025, 08:55 PM UTC
The root cause has been confirmed to be related to an ongoing issue with AWS - Partner Service. Our team has identified a potential workaround and is currently testing it to restore normal operations. We will provide an update once the workaround has been applied and verified.
- identified Oct 20, 2025, 09:03 PM UTC
Our team is implementing a workaround that is expected to take approximately 20 minutes to complete.
- monitoring Oct 20, 2025, 09:28 PM UTC
The workaround has been applied, and we are observing recovery of the sites. Our team will continue to monitor the situation.
- resolved Oct 20, 2025, 09:56 PM UTC
This incident has been resolved.
Your product runs on more than Planet DDS
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services