Maze Outage History
Maze is up right nowPingoru has recorded 47 incidents for Maze: 43 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 15 of 720 (2%) |
| May 2026 | 1 | 26 of 744 (4%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 5 | 8 of 744 (1%) |
| September 2026 | 3 | 49 of 720 (7%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Minor September 16, 2026 Prolific panel recruitment is currently unavailable 57m Panel Recruitment
Started Sep 16, 2026, 10:06 AM UTC· resolved Sep 16, 2026, 11:03 AM UTC
- identified Sep 16, 2026, 10:06 AM UTC
Unmoderated study panel requests using Prolific are currently unavailable. Researchers are unable to create new Prolific panel orders, and recruitment for existing Prolific-backed studies may be paused while Prolific works to restore access to its site and API. We’re monitoring the situation closely and will provide further updates as more information becomes available.
- resolved Sep 16, 2026, 11:03 AM UTC
Prolific has restored its service, and panel recruitment is now fully available again. We have progressively restored traffic to 100% and closely monitored the system throughout the process. No errors have been observed, and Prolific panel requests are now operating normally. Thank you for your patience and understanding while we worked to restore the service.
Minor September 16, 2026 The issue affecting new transcriptions has been resolved. 1d 23h app.maze.co
Started Sep 16, 2026, 08:54 AM UTC· resolved Sep 18, 2026, 08:37 AM UTC
- investigating Sep 16, 2026, 08:54 AM UTC
We’re currently investigating an issue preventing new transcriptions from becoming available. Our team is actively working to identify the cause and restore transcription processing. We’ll provide another update as soon as we have more information.
- monitoring Sep 16, 2026, 09:17 AM UTC
The issue affecting new transcriptions has been resolved. We’re currently reprocessing the transcriptions that were affected during the incident and closely monitoring the impacted studies to ensure everything is restored and processing normally. We’ll provide another update as soon as we have more information.
- monitoring Sep 16, 2026, 11:58 AM UTC
We’re continuing to reprocess the transcriptions affected by the incident and closely monitoring the impacted studies to ensure everything is being restored and processed as expected. We’ll share another update as soon as we have further information.
- resolved Sep 18, 2026, 08:37 AM UTC
Reprocessing of all affected transcriptions is complete, and we’ve confirmed that the impacted studies have been successfully restored and are processing as expected. The issue has been fully resolved.
Minor September 2, 2026 Build mode and Live study links for unmoderated studies with Figma prototypes fail to load 45m app.maze.co, Unmoderated Studies
Started Sep 02, 2026, 12:19 AM UTC· resolved Sep 02, 2026, 01:05 AM UTC
- investigating Sep 02, 2026, 12:19 AM UTC
We're currently investigating an issue where the Build mode and Live study links for unmoderated studies with Figma prototypes fail to load.
- resolved Sep 02, 2026, 01:05 AM UTC
We've resolved the incident, and unmoderated studies with Figma prototypes should now work normally. Apologies for the trouble caused.
Minor August 27, 2026 Users can’t duplicate an existing unmoderated study or create a new unmoderated study from a template 44m
Started Aug 27, 2026, 02:31 AM UTC· resolved Aug 27, 2026, 03:16 AM UTC
- investigating Aug 27, 2026, 02:31 AM UTC
We're currently investigating an issue where users can’t duplicate an existing unmoderated study or create a new unmoderated study from a template.
- resolved Aug 27, 2026, 03:16 AM UTC
We've resolved the issue, and you should now be able to duplicate unmoderated studies and create new studies from a template. Sorry for the trouble, and thank you for your patience.
Minor August 25, 2026 Calendar availability not showing when creating recruitment links 32m Moderated Studies
Started Aug 25, 2026, 04:24 PM UTC· resolved Aug 25, 2026, 04:56 PM UTC
- investigating Aug 25, 2026, 04:24 PM UTC
We're investigating an issue where creating or editing a recruitment link in moderated studies, teammates' calendars may incorrectly show as "not connected," which can affect the availability applied to that link. Already-published links and participant booking are not affected. We're working on a fix and will update here once resolved.
- resolved Aug 25, 2026, 04:56 PM UTC
This issue is now resolved. Teammates' calendar connection status displays correctly again in the recruitment link creation flow, and live availability is being applied as expected.
Minor August 19, 2026 Video streams unresponsive in Observer Rooms 4h 5m
Started Aug 19, 2026, 01:44 PM UTC· resolved Aug 19, 2026, 05:49 PM UTC
- investigating Aug 19, 2026, 01:44 PM UTC
Our team is currently investigating an issue preventing video streaming in observer rooms of moderated interview sessions.
- monitoring Aug 19, 2026, 02:42 PM UTC
Video streaming in moderated observer rooms has been restored. We're continuing to monitor to ensure stability.
- resolved Aug 19, 2026, 05:49 PM UTC
Video streaming has been restored in moderated observer rooms.
Minor August 18, 2026 AI Moderated studies aren't functioning correctly 1h 32m AI-Moderated Studies
Started Aug 18, 2026, 12:56 PM UTC· resolved Aug 18, 2026, 02:28 PM UTC
- investigating Aug 18, 2026, 12:56 PM UTC
We’re currently experiencing an issue affecting AI Moderated studies. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’re sorry for the disruption and appreciate your patience. We’ll share further updates as soon as we have more information.
- identified Aug 18, 2026, 01:24 PM UTC
Our Engineering Team is continuing to work toward restoring full functionality for AI Moderated studies as quickly as possible. We’ve now identified the scope of the issue. The following areas are currently affected: • AI Moderated interactions and study links • AI Moderated studies with image stimuli We’ll continue to provide updates as soon as more information becomes available.
- resolved Aug 18, 2026, 02:28 PM UTC
The issue affecting AI Moderated studies has now been fully resolved. AI Moderated interactions and study links are functioning normally again, including studies with image stimuli. We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue.
Minor August 11, 2026 Prototype test 'goal-based' tasks are not consistently auto-completing 52m Unmoderated Studies
Started Aug 11, 2026, 04:12 PM UTC· resolved Aug 11, 2026, 05:04 PM UTC
- investigating Aug 11, 2026, 04:12 PM UTC
We're currently experiencing issues where 'goal-based' prototype tasks are not always successfully completing for participants when they reach the goal screen. Our team is investigating the issue now and we'll provide more updates as soon as possible.
- resolved Aug 11, 2026, 05:04 PM UTC
This issue is now resolved. Goal-based prototype tests will now auto-complete consistently when participants reach the defined goal screen. Thank you for your patience while we worked towards a fix.
Minor July 16, 2026 AI Moderated conversations 51m AI-Moderated Studies
Started Jul 16, 2026, 01:06 PM UTC· resolved Jul 16, 2026, 01:57 PM UTC
- investigating Jul 16, 2026, 01:06 PM UTC
We are currently investigating an issue where some users may be unable to preview and start AI Moderated conversations. Our Engineering team is actively working to identify the root cause and restore full functionality. We will provide further updates as more information becomes available.
- resolved Jul 16, 2026, 01:57 PM UTC
The issue affecting AI Moderated conversations has been resolved. Our Engineering team identified the root cause and implemented a fix. AI Moderated conversations should now be starting normally. Thank you for your patience while we worked to resolve this issue.
Minor June 17, 2026 Delays in transcript generation on unmoderated studies 2h 17m Mobile, Desktop
Started Jun 17, 2026, 06:43 PM UTC· resolved Jun 17, 2026, 09:01 PM UTC
- investigating Jun 17, 2026, 06:43 PM UTC
We're currently investigating an issue with delays in transcripts being generated on unmoderated study sessions that contain Clips audio. Our apologies for the disruption this caused. We'll continue to provide updates as soon as possible.
- monitoring Jun 17, 2026, 08:03 PM UTC
We've implemented a fix for this issue. Transcripts on unmoderated studies should now generate as expected. We're continuing to monitor the fix.
- resolved Jun 17, 2026, 09:01 PM UTC
This issue is now resolved. Thank you for your patience while we worked towards a fix.
Minor June 5, 2026 Maze app experiencing longer load times 1h 45m app.maze.co
Started Jun 05, 2026, 04:47 PM UTC· resolved Jun 05, 2026, 06:32 PM UTC
- investigating Jun 05, 2026, 04:47 PM UTC
We are currently investigating an issue causing longer than usual load times in the Maze app. Our Engineers are actively working to resolve this. We will provide updates as more information becomes available.
- monitoring Jun 05, 2026, 06:13 PM UTC
We are currently monitoring recovery from a brief period of increased error rates and latencies on the Maze app.
- resolved Jun 05, 2026, 06:32 PM UTC
This incident is now resolved, and all services are working as expected 🎉
Minor June 4, 2026 Clips and transcripts aren't loading in results 1h 27m Mobile, Desktop
Started Jun 04, 2026, 10:55 AM UTC· resolved Jun 04, 2026, 12:23 PM UTC
- investigating Jun 04, 2026, 10:55 AM UTC
Clips and transcripts are currently not loading in results. Our team is actively working to fix this and we'll keep you updated as soon as we have more information. Thank you for your patience.
- resolved Jun 04, 2026, 12:23 PM UTC
This issue is now resolved. Clips and transcripts should now be loading as expected in results.
Minor May 12, 2026 Some Figma prototypes fail to load in unmoderated studies 1d 2h Unmoderated Studies
Started May 12, 2026, 08:19 PM UTC· resolved May 13, 2026, 10:24 PM UTC
- identified May 12, 2026, 08:19 PM UTC
We are investigating an issue causing some Figma prototypes to fail to load in unmoderated studies. While we work to determine a root cause, we've identified that using a private browsing window or clearing local browsing data allows prototypes to load as a workaround.
- identified May 13, 2026, 02:13 AM UTC
We are still investigating the issue with the Figma team and will share an update as soon as one is available.
- investigating May 13, 2026, 08:59 AM UTC
Our team is actively investigating the issue alongside the Figma team. We’ll keep you updated and share more information as soon as it becomes available.
- monitoring May 13, 2026, 10:29 AM UTC
We continue to monitor an issue causing some Figma prototypes to fail to load in unmoderated studies in collaboration with the Figma team. As a temporary workaround, affected testers or participants can sign out of Figma and retry the session. Prototypes should then load as expected. We will continue to provide updates as more information becomes available.
- resolved May 13, 2026, 10:24 PM UTC
The issue has now been resolved, and prototypes should load as expected. We apologize for the disruption and appreciate your patience while we investigated the issue.
Minor April 22, 2026 Observers are unable to join moderated studies 1h 19m Moderated Studies
Started Apr 22, 2026, 03:28 PM UTC· resolved Apr 22, 2026, 04:48 PM UTC
- investigating Apr 22, 2026, 03:28 PM UTC
We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible.
- monitoring Apr 22, 2026, 04:10 PM UTC
We've implemented a fix and observers should now be able to join moderated interview studies as expected. We'll continue to the monitor the issue.
- resolved Apr 22, 2026, 04:48 PM UTC
The issue is now resolved. Observers should be able to join and access moderated interview studies as expected.
Minor April 20, 2026 Moderated and AI Moderated study types cannot be accessed or created 29m Moderated Studies, AI-Moderated Studies
Started Apr 20, 2026, 05:58 PM UTC· resolved Apr 20, 2026, 06:28 PM UTC
- investigating Apr 20, 2026, 05:58 PM UTC
We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause.
- identified Apr 20, 2026, 06:25 PM UTC
We've identified the source of the issue and working towards a fix. We'll continue to provide updates as soon as possible.
- resolved Apr 20, 2026, 06:28 PM UTC
We've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected.
Minor April 9, 2026 Recruiting unavailable for Respondent panel orders 11h 48m Respondent
Started Apr 09, 2026, 06:07 PM UTC· resolved Apr 10, 2026, 05:56 AM UTC
- identified Apr 09, 2026, 06:07 PM UTC
Recruiting is unavailable for panel orders via Respondent due to a recent outage Active studies recruiting via Respondent (unmoderated premium recruitment orders and standard recruitment in moderated studies) are currently paused. Standard recruitment for moderated panel orders is temporarily unavailable.
- identified Apr 09, 2026, 08:35 PM UTC
The Respondent team has identified the root cause and is currently working towards a fix. We'll provide more updates as soon as we can. This issue continues to impact the ability to create new orders in moderated studies, retrieve screener data, or invite participants for interviews on the Respondent platform. Our apologies for the disruption this has caused.
- resolved Apr 10, 2026, 05:56 AM UTC
The issue affecting recruiting for Respondent panel orders has been fully resolved. Recruiting services are now operating as expected. We will continue to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.
Minor April 9, 2026 In-app prompt will not show on our customers website 26m Prompts
Started Apr 09, 2026, 11:23 AM UTC· resolved Apr 09, 2026, 11:49 AM UTC
- investigating Apr 09, 2026, 11:23 AM UTC
We are currently investigating an issue where the in-app prompt is not appearing on customer websites as expected. Our engineering team is actively working to identify the root cause and implement a fix. We will provide an update as soon as more information is available. Thank you for your patience!
- resolved Apr 09, 2026, 11:49 AM UTC
The incident has been resolved. We have restored full functionality and are continuing to monitor the system. We appreciate your patience while we worked on this.
Minor April 8, 2026 Clips are failing to load 45m Mobile, Desktop
Started Apr 08, 2026, 11:30 AM UTC· resolved Apr 08, 2026, 12:15 PM UTC
- investigating Apr 08, 2026, 11:30 AM UTC
Clips are currently failing to load, displaying the error message “Unable to load video” instead of playing as expected. The issue is impacting multiple mazes, and our Engineering team is actively investigating. We’re working to identify the root cause and restore normal playback as quickly as possible.
- resolved Apr 08, 2026, 12:15 PM UTC
The issue where Clips failed to load and displayed the error message “Unable to load video” has been resolved by our Engineering Team. We sincerely appreciate your patience and understanding while we addressed this matter.
Minor March 18, 2026 Clip recordings are not displaying in results 3h 11m Mobile, Desktop
Started Mar 18, 2026, 05:38 PM UTC· resolved Mar 18, 2026, 08:49 PM UTC
- investigating Mar 18, 2026, 05:38 PM UTC
We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused.
- identified Mar 18, 2026, 06:23 PM UTC
We've identified the root cause of the issue and are working towards a fix. Thank you for your continued patience.
- monitoring Mar 18, 2026, 08:04 PM UTC
We've implemented a fix and Clips recordings should begin to process and appear in results as expected. We're monitoring the processing of the recordings and will provide another update once it's fully resolved.
- resolved Mar 18, 2026, 08:49 PM UTC
The backlog of Clips recordings have been processed and the system is operating normally
Minor March 9, 2026 Users can't log into their Maze accounts via Google Auth 3d 5h Google Auth
Started Mar 09, 2026, 03:18 AM UTC· resolved Mar 12, 2026, 08:38 AM UTC
- investigating Mar 09, 2026, 03:18 AM UTC
We're currently investigating an issue where users can't log into their Maze accounts via Google Auth.
- investigating Mar 09, 2026, 08:47 AM UTC
We're currently investigating an issue affecting logins via Google authentication. Thank you for your patience while we work on a fix, and we apologize for any inconvenience this may cause.
- investigating Mar 09, 2026, 10:33 AM UTC
We are continuing to investigate an issue affecting logins via Google authentication. Our Engineering Team is actively working on a fix. We apologize for the inconvenience and appreciate your patience while we resolve this.
- investigating Mar 09, 2026, 03:29 PM UTC
Our Engineering Team is continuing to investigate the issue affecting logins via Google authentication and is actively working on implementing a fix. We apologize for the continued inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Mar 09, 2026, 08:15 PM UTC
We're continuing to investigate this issue and exploring a fix for Google authentication. Thank you for your continued patience.
- investigating Mar 10, 2026, 03:21 AM UTC
We are continuing to investigate this issue with Google. We will provide further updates as more information becomes available.
- investigating Mar 11, 2026, 08:34 PM UTC
Our team is continuing to investigate the problem with Google and we want to assure you that our team is actively reviewing it alongside them. This is a top priority for us, and we’re working closely with Google to identify the root cause and resolve it as quickly as possible. We truly appreciate your patience, and we’ll continue to share updates as soon as we have more information.
- monitoring Mar 12, 2026, 02:42 AM UTC
We've released a fix, and Google Auth is now working again. We'll continue to monitor the status.
- resolved Mar 12, 2026, 08:38 AM UTC
Issue has now been resolved. You should now be able to login with Google. Thank you for your patience
Minor February 23, 2026 Issues placing participant panel orders 1h 52m Panel Recruitment
Started Feb 23, 2026, 07:45 PM UTC· resolved Feb 23, 2026, 09:37 PM UTC
- investigating Feb 23, 2026, 07:45 PM UTC
We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution.
- monitoring Feb 23, 2026, 09:15 PM UTC
A fix has been implemented and we are currently monitoring. Panel orders should now be processed successfully. Please re-submit any orders that might have failed during the incident.
- resolved Feb 23, 2026, 09:37 PM UTC
This issue is now resolved. Panel orders can be submitted and created as expected.
Minor February 18, 2026 The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block 13h 48m Android
Started Feb 18, 2026, 12:55 AM UTC· resolved Feb 18, 2026, 02:44 PM UTC
- investigating Feb 18, 2026, 12:55 AM UTC
We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block.
- monitoring Feb 18, 2026, 03:04 AM UTC
We've released a fix, and the test should now load correctly on Android browsers.
- resolved Feb 18, 2026, 02:44 PM UTC
This issue is now resolved. Thank you for your patience while we worked towards a fix.
Minor February 12, 2026 Search failing due to provider outage 1h 21m
Started Feb 12, 2026, 03:06 PM UTC· resolved Feb 12, 2026, 04:27 PM UTC
- identified Feb 12, 2026, 03:06 PM UTC
Search in Maze is currently failing due to a provider outage. We are investigating the issue and working to determine a solution.
- resolved Feb 12, 2026, 04:27 PM UTC
Search in Maze should now be operational again. Thanks for your patience while we worked towards a fix.
Minor February 12, 2026 An error stating "Failed to load" appears when attempting to view the Legal block 1h 2m app.maze.co
Started Feb 12, 2026, 11:40 AM UTC· resolved Feb 12, 2026, 12:42 PM UTC
- investigating Feb 12, 2026, 11:40 AM UTC
We’re currently experiencing an issue where the PDF file in the Legal block is not visible due to a “Failed to upload” error message. Our team is actively investigating the root cause and working on a fix. We’ll provide an update as soon as the issue is resolved or we have more details to share.
- resolved Feb 12, 2026, 12:42 PM UTC
The CDN configuration has been fixed and the system is fully operational
Minor February 12, 2026 PDFs and images not loading for testers 1h 4m
Started Feb 12, 2026, 11:38 AM UTC· resolved Feb 12, 2026, 12:43 PM UTC
- identified Feb 12, 2026, 11:38 AM UTC
A recent change to our content delivery network is causing assets (PDFs, images) to not load for testers. We have identified the problem and are currently deploying a fix.
- resolved Feb 12, 2026, 12:43 PM UTC
The CDN configuration has been fixed and the system is fully operational