Maze incident

The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block

Resolved after 13 hours 48 minutes, affecting Android, on February 18, 2026.

resolved Feb 18, 2026, 02:44 PM UTC

This issue is now resolved. Thank you for your patience while we worked towards a fix.

Started
Feb 18, 2026, 12:55 AM UTC
Resolved
Feb 18, 2026, 02:44 PM UTC
Duration
13h 48m
Detected by Pingoru
Feb 18, 2026, 12:55 AM UTC

Affected components

Android

Update timeline

  1. investigating Feb 18, 2026, 12:55 AM UTC

    We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block.

  2. monitoring Feb 18, 2026, 03:04 AM UTC

    We've released a fix, and the test should now load correctly on Android browsers.

  3. resolved Feb 18, 2026, 02:44 PM UTC

    This issue is now resolved. Thank you for your patience while we worked towards a fix.

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