Resolved after 1 hour 52 minutes, affecting Panel Recruitment, on February 23, 2026.
This issue is now resolved. Panel orders can be submitted and created as expected.
Affected components
Panel Recruitment
Update timeline
- investigating Feb 23, 2026, 07:45 PM UTC
We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution.
- monitoring Feb 23, 2026, 09:15 PM UTC
A fix has been implemented and we are currently monitoring. Panel orders should now be processed successfully. Please re-submit any orders that might have failed during the incident.
- resolved Feb 23, 2026, 09:37 PM UTC
This issue is now resolved. Panel orders can be submitted and created as expected.
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