Maze incident

Clip recordings are not displaying in results

Resolved after 3 hours 11 minutes, affecting Mobile and Desktop, on March 18, 2026.

resolved Mar 18, 2026, 08:49 PM UTC

The backlog of Clips recordings have been processed and the system is operating normally

Started
Mar 18, 2026, 05:38 PM UTC
Resolved
Mar 18, 2026, 08:49 PM UTC
Duration
3h 11m
Detected by Pingoru
Mar 18, 2026, 05:38 PM UTC

Affected components

MobileDesktop

Update timeline

  1. investigating Mar 18, 2026, 05:38 PM UTC

    We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused.

  2. identified Mar 18, 2026, 06:23 PM UTC

    We've identified the root cause of the issue and are working towards a fix. Thank you for your continued patience.

  3. monitoring Mar 18, 2026, 08:04 PM UTC

    We've implemented a fix and Clips recordings should begin to process and appear in results as expected. We're monitoring the processing of the recordings and will provide another update once it's fully resolved.

  4. resolved Mar 18, 2026, 08:49 PM UTC

    The backlog of Clips recordings have been processed and the system is operating normally

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