Luno Outage History

Started Oct 23, 2026, 02:31 PM UTC· resolved Oct 23, 2026, 05:40 PM UTC

1. identified Oct 23, 2026, 02:31 PM UTC

   We have identified an issue where our public /1/ticker API endpoint is returning stale market data for UGX, KES, and IDR markets. API traders using these specific pairs may notice that data is not updating. All other markets remain unaffected and are operating normally. Our team is actively working to resolve this and we will provide further updates as we work towards a resolution.

2. resolved Oct 23, 2026, 05:40 PM UTC

   The issue affecting market data updates on our public /1/ticker API endpoint for UGX, KES, and IDR markets has been successfully resolved. We apologise for any inconvenience this may have caused and appreciate your patience while our team worked to implement a fix.

Read the full incident report →

Started Oct 19, 2026, 02:33 PM UTC· resolved Oct 20, 2026, 06:34 AM UTC

1. identified Oct 19, 2026, 02:33 PM UTC

   We have identified an issue affecting Luno customers using Luno's API. Customers who use the API via the user stream might experience delayed updates. Our Team is aware of the issue, and we are working to resolve it ASAP

2. resolved Oct 20, 2026, 06:34 AM UTC

   The service is working as normal Thank you for your patience and understanding.

Read the full incident report →

Started Oct 16, 2026, 02:30 PM UTC· resolved Oct 20, 2026, 12:40 PM UTC

1. identified Oct 16, 2026, 02:30 PM UTC

   We are experiencing delays with account verifications for customers in Indonesia. We are working with our service provider to resolve the issue as a priority We apologise for any inconvenience and will provide an update as soon as possible.

2. resolved Oct 20, 2026, 12:40 PM UTC

   The verification service is now back up. Issue has been resolved. We apologise for any inconvenience caused.

Read the full incident report →

Started Oct 15, 2026, 02:55 PM UTC· resolved Oct 18, 2026, 11:15 AM UTC

1. identified Oct 15, 2026, 02:55 PM UTC

   Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. Maintenance Schedule Start Date/Time: Oct 18, 2026 9:00 AM UTC End Date/Time: Oct 18, 2026 10:00 AM UTC Estimated Duration: 1 hour During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: - All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. - Existing open orders will remain in the order book - they will not be cancelled. - No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: - Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. - Instant buy and sell of crypto-crypto pairs will remain unaffected. - Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: - You can still access your account, view balances, and review transaction history. - Deposits and withdrawals (fiat and crypto) remain available. - Staking and unstaking continue to work. - Wallet balance and transaction updates may be slightly delayed. What You Need to Do - Plan your transactional activities accordingly, taking into account the maintenance window and its timings. - Consider completing any critical transactions before or after the maintenance period. - Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.

2. monitoring Oct 18, 2026, 09:32 AM UTC

   The scheduled maintenance has been completed. All systems are now fully operational. We appreciate your patience during this time.

3. resolved Oct 18, 2026, 11:15 AM UTC

   We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

Read the full incident report →

Started Oct 15, 2026, 12:14 PM UTC· resolved Oct 15, 2026, 01:20 PM UTC

1. identified Oct 15, 2026, 12:14 PM UTC

   We’re investigating an issue causing transfers between your USDC wallet and your Prediction wallet to remain in a pending state. This may prevent you from placing new predictions. Our engineers are working to identify the cause and restore normal service. We apologise for the inconvenience.

2. resolved Oct 15, 2026, 01:20 PM UTC

   A fix has been applied, and transfers between your USDC wallet and your Prediction wallet are now processing normally. We apologise for the disruption.

Read the full incident report →

Started Oct 15, 2026, 08:51 AM UTC· resolved Oct 15, 2026, 01:37 PM UTC

1. identified Oct 15, 2026, 08:51 AM UTC

   We’re aware that some deposits are taking longer than usual to appear in your Luno account. We’ve identified the cause, and our team is working on a fix. We apologise for the inconvenience.

2. monitoring Oct 15, 2026, 10:30 AM UTC

   Deposits are now being processed normally following a fix by Flutterwave

3. resolved Oct 15, 2026, 01:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 13, 2026, 10:57 AM UTC· resolved Oct 14, 2026, 06:33 AM UTC

1. identified Oct 13, 2026, 10:57 AM UTC

   Due to ongoing system maintenance by our payment partner, some customers may experience delays in withdrawal processing. We are actively collaborating with our provider to restore standard processing times as quickly as possible. We apologise for any inconvenience this may cause and appreciate your continued patience.

2. resolved Oct 14, 2026, 06:33 AM UTC

   Our payment provider has successfully completed their system maintenance. Withdrawal services have been fully restored and are operating normally. We appreciate your patience while we worked with our provider to restore their service.

Read the full incident report →

Started Oct 10, 2026, 08:43 PM UTC· resolved Oct 12, 2026, 03:08 PM UTC

1. identified Oct 10, 2026, 08:43 PM UTC

   Our payment partner, Flutterwave, is upgrading its core transaction databases. Some Luno payment services that rely on this partner may be affected while the work is in progress. Scheduled maintenance on Saturday, 10 October 2026, from 8:00 PM to 10:00 PM UTC What you may notice: Some deposits or withdrawals may be delayed, queued or time out. Payment status may take longer than usual to update, especially near the end of the window. What you should do: Check the status of a pending transaction in your Luno account before trying again, so you don't send it twice. Your funds are not at risk. Delayed transactions will complete once the upgrade is done.

2. resolved Oct 12, 2026, 03:08 PM UTC

   Flutterwave maintance completed

Read the full incident report →

Started Oct 04, 2026, 04:41 PM UTC· resolved Oct 05, 2026, 06:28 AM UTC

1. identified Oct 04, 2026, 04:41 PM UTC

   We have identified an issue affecting FPX deposit failures for customers in Malaysia. This is happening intermittently We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.

2. resolved Oct 05, 2026, 06:28 AM UTC

   We are no longer seeing deposits failing, and instant deposits are functioning as normal. We apologise for any inconvenience caused.

Read the full incident report →

Started Sep 30, 2026, 07:48 AM UTC· resolved Oct 01, 2026, 08:42 AM UTC

1. identified Sep 30, 2026, 07:48 AM UTC

   Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. Existing open orders will remain in the order book - they will not be cancelled. No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. Instant buy and sell of crypto-crypto pairs remain unaffected. Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: You can still access your account, view balances, and review transaction history. Deposits and withdrawals (fiat and crypto) remain available. Staking and unstaking continue to work. Wallet balance and transaction updates may be slightly delayed. Maintenance Schedule Start Date/Time: Oct 1, 2026 04:00 AM UTC End Date/Time: Oct 1, 2026 05:00 AM UTC Estimated Duration: 1 hour What You Need to Do Plan your transactional activities accordingly, taking into account the maintenance window and its timings. Consider completing any critical transactions before or after the maintenance period. Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.

2. identified Oct 01, 2026, 05:38 AM UTC

   Our scheduled maintenance is taking a bit longer than originally planned. The Luno Exchange remains temporarily unavailable while our team works to safely bring all systems back online.

3. monitoring Oct 01, 2026, 06:01 AM UTC

   The Luno Exchange is now fully restored and back online. Our maintenance work is complete, and all services are operating normally. We are actively monitoring the systems to ensure continued stability.

4. resolved Oct 01, 2026, 08:42 AM UTC

   We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

Read the full incident report →

Started Sep 28, 2026, 04:14 PM UTC· resolved Sep 29, 2026, 07:42 AM UTC

1. identified Sep 28, 2026, 04:14 PM UTC

   We have identified an issue affecting sends for USDT on the Ethereum (ETH) network. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.

2. identified Sep 28, 2026, 04:49 PM UTC

   We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens. Our team continues to work on resolving this as a priority.

3. monitoring Sep 28, 2026, 08:19 PM UTC

   A fix has been implemented and previously stuck sends have now been successfully processed. We will continue monitoring the system. Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion.

4. resolved Sep 29, 2026, 07:42 AM UTC

   The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely. We apologise for any inconvenience and appreciate your patience.

Read the full incident report →

Started Sep 22, 2026, 05:30 PM UTC· resolved Sep 23, 2026, 01:25 PM UTC

1. identified Sep 22, 2026, 05:30 PM UTC

   We have identified an issue that is causing delays in our ATOM Sends and Receives. Some Customers will experience delays in Sending and Receiving ATOM due to a Network issue that we are experiencing. We are working to fix the issue as a priority. We apologise for the inconvenience.

2. resolved Sep 23, 2026, 01:25 PM UTC

   Issue has been resolved. ATOM Sends and Receives are now going through. Thank you for your patience.

Read the full incident report →

Started Sep 22, 2026, 06:33 AM UTC· resolved Sep 22, 2026, 05:27 PM UTC

1. identified Sep 22, 2026, 06:33 AM UTC

   We are currently experiencing service degradation affecting the historical price chart. Customers will not be able to see the price chart for crypto markets as it is blank. We are working to fix the issue as a priority and we apologise for the inconvenience caused.

2. resolved Sep 22, 2026, 05:27 PM UTC

   The issue has been resolved, Customers are now able to view the price chart. Thank you for your patience

Read the full incident report →

Started Sep 19, 2026, 07:47 AM UTC· resolved Sep 21, 2026, 02:08 PM UTC

1. identified Sep 19, 2026, 07:47 AM UTC

   Customers will not be able to successfully place predictions or redeem their rewards. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

2. resolved Sep 21, 2026, 02:08 PM UTC

   Issue has been resolved. Thank you for your patience

Read the full incident report →

Started Sep 18, 2026, 08:21 PM UTC· resolved Sep 19, 2026, 07:04 AM UTC

1. identified Sep 18, 2026, 08:21 PM UTC

   Customers are seeing delays in rewards payout for XAUT. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

2. resolved Sep 19, 2026, 07:04 AM UTC

   Issue has been resolved, we are no longer experiencing delays for XAUT Payouts. Thank you for your patience.

Read the full incident report →

Started Sep 17, 2026, 01:10 PM UTC· resolved Sep 18, 2026, 05:54 AM UTC

1. identified Sep 17, 2026, 01:10 PM UTC

   No markets are currently listed on Prediction Markets for customers in South Africa and Nigeria, so no predictions can be placed. All other Luno products and services are operating normally. We're sorry for the disruption this has caused. We've identified the cause and are working on a fix. This page will be updated as we learn more.

2. identified Sep 17, 2026, 03:11 PM UTC

   Prediction Markets have been restored for ZA & NG customers. We are experiencing an issue with the naming of the assets. Please note the first cryptocurrency name you see is the name of the cryptocurrency you are able to make a prediction against. We're sorry for the disruption this has caused. A fix for the naming issue is in progress. This page will be updated once it's resolved.

3. resolved Sep 18, 2026, 05:54 AM UTC

   Prediction Markets is now fully resolved for ZA & NG customers. The asset naming issue has been fixed, and markets are displaying and functioning correctly. Thank you for your patience while we worked through this.

Read the full incident report →

Started Sep 15, 2026, 10:21 AM UTC· resolved Sep 17, 2026, 12:44 AM UTC

1. identified Sep 15, 2026, 10:21 AM UTC

   The 16th of September 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 17th of September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 16hb September 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2026.

2. resolved Sep 17, 2026, 12:44 AM UTC

   Withdrawals are now being processed as scheduled. Thank you.

Read the full incident report →

Started Sep 11, 2026, 01:24 PM UTC· resolved Sep 11, 2026, 02:29 PM UTC

1. identified Sep 11, 2026, 01:24 PM UTC

   Customers using the exchange and executing trades may see delays with their balance updates, which may cause customers who perform high-volume trading to experience disruptions with their trading due to the delays to balance updates. Customers who use Instant Buy and Sell will not be affected. We are working on this as a priority.

2. resolved Sep 11, 2026, 02:29 PM UTC

   Update: We are no longer seeing delays in balance updates for customers who use the exchange. We appreciate your patience and understanding in this matter.

Read the full incident report →

Started Sep 10, 2026, 02:57 PM UTC· resolved Sep 14, 2026, 08:02 AM UTC

1. identified Sep 10, 2026, 02:57 PM UTC

   Date: Thursday, 10 September 2026 Time: 10:00 PM – 11:00 PM (WAT) Expected downtime: 30–45 minutes What this means for you: During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services. All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window. We apologise for any inconvenience and will confirm here once maintenance is complete.

2. resolved Sep 14, 2026, 08:02 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 03, 2026, 11:14 AM UTC· resolved Sep 09, 2026, 09:44 AM UTC

1. identified Sep 03, 2026, 11:14 AM UTC

   We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved. We apologise for any inconvenience and appreciate your patience.

2. monitoring Sep 03, 2026, 11:18 AM UTC

   A fix has been implemented and the backlog has now cleared. Funds should be reflecting in accounts as expected. We're continuing to monitor the situation closely to ensure stability.

3. resolved Sep 09, 2026, 09:44 AM UTC

   All systems are back to normal, and the backlog has been cleared. Your funds should now be fully visible in your account. Thank you for your patience.

Read the full incident report →

Started Aug 31, 2026, 02:03 PM UTC· resolved Oct 22, 2026, 02:18 PM UTC

1. identified Aug 31, 2026, 02:03 PM UTC

   We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. We are working on this as a priority

2. resolved Oct 22, 2026, 02:18 PM UTC

   Instant buy has been restored and is working. This service is working as expected. We appreciate your understanding in this matter.

Read the full incident report →

Started Aug 25, 2026, 06:48 AM UTC· resolved Aug 26, 2026, 10:31 AM UTC

1. identified Aug 25, 2026, 06:48 AM UTC

   We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 26 Aug 2026 Time: 11:00 to 12:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

2. resolved Aug 26, 2026, 10:31 AM UTC

   Our Scheduled Maintenance has been postponed, we will communicate a new date and time We appreciate your understanding in this matter.

Read the full incident report →

Started Aug 21, 2026, 11:09 AM UTC· resolved Aug 22, 2026, 04:30 PM UTC

1. identified Aug 21, 2026, 11:09 AM UTC

   Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers. We are working on this issue with the third party as a priority. We apologise for inconvenience caused

2. resolved Aug 22, 2026, 04:30 PM UTC

   Issue has been resolved. We thank you for your patience

Read the full incident report →

Started Aug 16, 2026, 09:58 PM UTC· resolved Aug 17, 2026, 09:16 AM UTC

1. identified Aug 16, 2026, 09:58 PM UTC

   We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.

2. resolved Aug 17, 2026, 09:16 AM UTC

   The issue has been resolved, deposits are now available for customers. Thank you for your patience.

Read the full incident report →

Started Aug 07, 2026, 02:55 PM UTC· resolved Aug 11, 2026, 06:31 AM UTC

1. identified Aug 07, 2026, 02:55 PM UTC

   Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

2. resolved Aug 11, 2026, 06:31 AM UTC

   This incident has been resolved.

Read the full incident report →