Resolved after 3 days 22 hours, on October 16, 2026.
The verification service is now back up. Issue has been resolved. We apologise for any inconvenience caused.
Update timeline
- identified Oct 16, 2026, 02:30 PM UTC
We are experiencing delays with account verifications for customers in Indonesia. We are working with our service provider to resolve the issue as a priority We apologise for any inconvenience and will provide an update as soon as possible.
- resolved Oct 20, 2026, 12:40 PM UTC
The verification service is now back up. Issue has been resolved. We apologise for any inconvenience caused.
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