Luno Outage History

Started Aug 06, 2026, 11:13 PM UTC· resolved Aug 07, 2026, 01:35 AM UTC

1. investigating Aug 06, 2026, 11:13 PM UTC

   We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.

2. monitoring Aug 06, 2026, 11:20 PM UTC

   A fix has been implemented, and functionality has been restored across the platform. We will continue to monitor for any further issues.

3. identified Aug 07, 2026, 12:00 AM UTC

   We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.

4. monitoring Aug 07, 2026, 12:31 AM UTC

   A fix has been implemented to resolve the recurrence of degraded performance. Functionality has been restored across the platform. We will continue to closely monitor the system to confirm the issue is fully resolved.

5. resolved Aug 07, 2026, 01:35 AM UTC

   This incident has been resolved. Following the deployment of a fix, we monitored the platform closely and have confirmed that performance has remained stable. We apologise for any disruption this may have caused and thank you for your patience.

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Started Aug 02, 2026, 04:47 AM UTC· resolved Aug 02, 2026, 04:03 PM UTC

1. identified Aug 02, 2026, 04:47 AM UTC

   We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are working to resolve it as soon as possible.

2. monitoring Aug 02, 2026, 08:31 AM UTC

   We are no longer experiencing delays with XRP sends. Our team will continue to monitor the situation for any further issues.

3. resolved Aug 02, 2026, 04:03 PM UTC

   We can confirm that XRP sends are no longer delayed, and all transactions are processing normally. We appreciate your patience and understanding.

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Started Jul 21, 2026, 11:58 AM UTC· resolved Jul 23, 2026, 06:18 AM UTC

1. identified Jul 21, 2026, 11:58 AM UTC

   We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution. We apologise for the inconvenience.

2. resolved Jul 23, 2026, 06:18 AM UTC

   This incident has been resolved.

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Started Jul 06, 2026, 08:12 AM UTC· resolved Jul 07, 2026, 09:56 AM UTC

1. identified Jul 06, 2026, 08:12 AM UTC

   We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

2. resolved Jul 07, 2026, 09:56 AM UTC

   We can no longer see any staking reward delays for DOT cryptocurrency. We appreciate your patience and understanding in this matter.

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Started Jul 03, 2026, 05:57 PM UTC· resolved Jul 04, 2026, 05:49 PM UTC

1. investigating Jul 03, 2026, 05:57 PM UTC

   We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible

2. identified Jul 03, 2026, 06:34 PM UTC

   We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.

3. monitoring Jul 03, 2026, 06:39 PM UTC

   A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability.

4. resolved Jul 04, 2026, 05:49 PM UTC

   The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience.

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Started Jun 24, 2026, 07:13 AM UTC· resolved Jun 24, 2026, 07:50 AM UTC

1. identified Jun 24, 2026, 07:13 AM UTC

   We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

2. resolved Jun 24, 2026, 07:50 AM UTC

   Update: We are no longer seeing any issues with sends for TRON/DOGE. Services are working as expected. We thank you for pateince and understanding in this matter.

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Started Jun 23, 2026, 12:42 AM UTC· resolved Jun 23, 2026, 08:24 AM UTC

1. identified Jun 23, 2026, 12:42 AM UTC

   We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

2. resolved Jun 23, 2026, 08:24 AM UTC

   Update: We are no longer seeing any delays for USDT. USDT send processing has returned to normal. We appreciate your patience and understanding in this matter.

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Started Jun 19, 2026, 05:21 PM UTC· resolved Jun 20, 2026, 05:48 AM UTC

1. identified Jun 19, 2026, 05:21 PM UTC

   Customers are currently unable to access the payment page when attempting to deposit via Bank Transfer. We are working closely with our payment provider to resolve the issue and restore service as quickly as possible.

2. monitoring Jun 19, 2026, 06:50 PM UTC

   We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.

3. resolved Jun 20, 2026, 05:48 AM UTC

   The issue affecting deposits and withdrawals has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to resolve this matter.

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Started Jun 17, 2026, 01:47 PM UTC· resolved Jun 19, 2026, 01:39 PM UTC

1. identified Jun 17, 2026, 01:47 PM UTC

   Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

2. resolved Jun 19, 2026, 01:39 PM UTC

   Toshi has returned to normal operation, and you should no longer encounter pop-up errors. We apologise for any inconvenience this may have caused and appreciate your patience.

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Started Jun 15, 2026, 07:15 AM UTC· resolved Jun 19, 2026, 08:44 AM UTC

1. investigating Jun 15, 2026, 07:15 AM UTC

   We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Our team is currently investigating the cause of this issue as a priority. Updates to follow.

2. identified Jun 15, 2026, 08:36 AM UTC

   Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority

3. monitoring Jun 15, 2026, 10:58 AM UTC

   Update: We have implemented a fix for this issue and we are currently monitoring the results. Updates to follow

4. resolved Jun 19, 2026, 08:44 AM UTC

   Following Monitoring, we can confirm the issue is resolved.

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Started Jun 07, 2026, 11:14 AM UTC· resolved Jun 08, 2026, 06:52 AM UTC

1. identified Jun 07, 2026, 11:14 AM UTC

   We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

2. identified Jun 07, 2026, 11:31 AM UTC

   Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

3. monitoring Jun 07, 2026, 11:38 AM UTC

   Update: We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.

4. resolved Jun 08, 2026, 06:52 AM UTC

   The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays. We apologise for any inconvenience caused and thank you for your patience.

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Started Jun 07, 2026, 01:06 AM UTC· resolved Jun 07, 2026, 01:54 AM UTC

1. identified Jun 07, 2026, 01:06 AM UTC

   We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

2. resolved Jun 07, 2026, 01:54 AM UTC

   Thank you, everyone, for your patience. This issue has now been resolved.

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Started Jun 05, 2026, 07:55 PM UTC· resolved Jun 05, 2026, 09:08 PM UTC

1. identified Jun 05, 2026, 07:55 PM UTC

   We are currently experiencing an issue affecting the Luno exchange. Orders on the exchange are not executing. We sincerely apologise for the frustration and inconvenience this causes to your trading activities today.

2. identified Jun 05, 2026, 08:07 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jun 05, 2026, 09:08 PM UTC

   Orders are now executing on the exchange. Issue resolved.

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Started Jun 05, 2026, 05:02 PM UTC· resolved Jun 05, 2026, 07:15 PM UTC

1. identified Jun 05, 2026, 05:02 PM UTC

   We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

2. resolved Jun 05, 2026, 07:15 PM UTC

   This incident has been resolved.

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Started Jun 05, 2026, 02:57 PM UTC· resolved Jun 08, 2026, 06:03 AM UTC

1. investigating Jun 05, 2026, 02:57 PM UTC

   We are currently experiencing a delay in the processing of AVAX staking rewards. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

2. resolved Jun 08, 2026, 06:03 AM UTC

   Hi Everyone, Customers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this.

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Started Jun 03, 2026, 06:55 AM UTC· resolved Jun 03, 2026, 07:00 AM UTC

1. identified Jun 03, 2026, 06:55 AM UTC

   We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

2. resolved Jun 03, 2026, 07:00 AM UTC

   Update: We are no longer seeing deposit delays for Indonesian customers. We appreciate your understanding in this matter.

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Started Jun 03, 2026, 06:03 AM UTC· resolved Jun 03, 2026, 06:15 AM UTC

1. identified Jun 03, 2026, 06:03 AM UTC

   We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

2. resolved Jun 03, 2026, 06:15 AM UTC

   Update: We are no longer seeing delays to deposits and withdrawals in Nigeria. We appreciate your understanding in this matter.

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Started Jun 01, 2026, 02:29 PM UTC· resolved Jun 02, 2026, 03:01 PM UTC

1. identified Jun 01, 2026, 02:29 PM UTC

   We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow

2. monitoring Jun 02, 2026, 02:53 PM UTC

   A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally. We are monitoring the situation to ensure everything remains stable.

3. resolved Jun 02, 2026, 03:01 PM UTC

   The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

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Started May 30, 2026, 11:41 AM UTC· resolved May 30, 2026, 12:30 PM UTC

1. identified May 30, 2026, 11:41 AM UTC

   We have identified an issue affecting our API websocket, which may affect customers. Customers who use the Luno API may experience intermittent connection timeouts. Our Team is working on this as a priority. Updates to follow

2. identified May 30, 2026, 12:12 PM UTC

   Update: Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency. Our Team is working on this as a priority. Updates to follow

3. monitoring May 30, 2026, 12:30 PM UTC

   Update: We deployed a fix, we are no longer seeing errors with cryptocurrency sends. We appreciate your understanding in this matter.

4. resolved May 30, 2026, 12:30 PM UTC

   Update: This issue has been resolved

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Started May 28, 2026, 01:01 AM UTC· resolved May 28, 2026, 07:59 AM UTC

1. identified May 28, 2026, 01:01 AM UTC

   We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom. Customers in the affected regions may experience longer than usual processing times for crypto sends during this period. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

2. resolved May 28, 2026, 07:59 AM UTC

   Crypto sends are now processing successfully. We will continue monitoring for any further issues.

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Started May 27, 2026, 08:37 PM UTC· resolved May 27, 2026, 11:37 PM UTC

1. identified May 27, 2026, 08:37 PM UTC

   We are currently experiencing an issue affecting fiat pairs on Instant Buy & Sell. As a result, fiat pairs are temporarily unavailable. Crypto-to-crypto pairs remain fully operational and available for trading through Instant Buy & Sell. Our team is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding.

2. resolved May 27, 2026, 11:37 PM UTC

   The issue affecting fiat pairs on Instant Buy & Sell has now been resolved. All fiat pairs are once again fully operational and available for trading. Crypto-to-crypto pairs remained unaffected throughout the incident. We apologise for the inconvenience caused and thank you for your patience and understanding while our team worked to restore full service.

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Started May 27, 2026, 07:00 PM UTC· resolved May 27, 2026, 11:41 PM UTC

1. investigating May 27, 2026, 07:00 PM UTC

   We are currently investigating an issue affecting trade matching on the exchange. At this time, some trades may not be matched or processed as expected. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.

2. investigating May 27, 2026, 08:12 PM UTC

   Our team is continuing to investigate the issue affecting trade matching on the exchange, and we are treating this with the highest priority. While some trades and balances may not yet reflect correctly in customer accounts, all funds remain safe and secure. We understand the importance of timely trade processing and account visibility, and we are working urgently to restore full functionality. Further updates will be shared as soon as more information becomes available.

3. monitoring May 27, 2026, 11:21 PM UTC

   We have implemented a fix for the issue affecting trade matching on the exchange and are currently monitoring the platform closely to ensure stability and full recovery. Trade processing and account balances are returning to normal functionality.

4. resolved May 27, 2026, 11:41 PM UTC

   Our team implemented a fix and monitored the platform to confirm that trade processing and account balance updates have returned to normal operation. We appreciate your patience and understanding while we worked to restore full functionality, and we apologise for any inconvenience caused.

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Started May 27, 2026, 07:30 AM UTC· resolved May 28, 2026, 07:30 AM UTC

1. identified May 27, 2026, 07:30 AM UTC

   We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: May 27, 2026 Time: 17:00 to 19:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

2. resolved May 28, 2026, 07:30 AM UTC

   Maintenance has been completed.

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Started May 26, 2026, 10:17 AM UTC· resolved Jun 02, 2026, 05:11 AM UTC

1. identified May 26, 2026, 10:17 AM UTC

   Penarikan dana selama libur dan cuti bersama Natal. Selama libur dan cuti bersama pada tanggal 27 Mei - 28 Mei 2026 dan 30 Mei - 1 Juni, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 29 Mei 2026 dan 2 Juni 2026. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama. -- Withdrawal schedule on public holiday in Indonesia During the holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 27 May - 28 May 2026 and 30 May - 1 June 2026, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 29 May 2026 and 2 June 2026. Please note that deposits will be unaffected.

2. resolved Jun 02, 2026, 05:11 AM UTC

   Withdrawals are now being processed as scheduled. Thank you.

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Started May 25, 2026, 01:32 PM UTC· resolved May 26, 2026, 05:54 AM UTC

1. identified May 25, 2026, 01:32 PM UTC

   Customers in Nigeria are experiencing delays in withdrawals due to a third-party. We are working with the third party to resolve this as a priority. We apologise for any inconvenience caused.

2. resolved May 26, 2026, 05:54 AM UTC

   The issue has been resolved. Thank you for your patience.

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