Luno Outage History

Started May 22, 2026, 11:03 AM UTC· resolved May 22, 2026, 02:41 PM UTC

1. identified May 22, 2026, 11:03 AM UTC

   We are currently experiencing service degradation affecting certain Prediction Markets features due to an external network issue outside of our control. As a result, some markets and related data may not display correctly in the app. We are monitoring the situation closely and will provide updates as soon as possible.

2. monitoring May 22, 2026, 01:22 PM UTC

   Prediction Markets are now working again after an earlier external network issue. We are monitoring the situation and will share updates if anything changes.

3. resolved May 22, 2026, 02:41 PM UTC

   The issue affecting Prediction Markets has been fully resolved following a temporary external network disruption. All markets and related data should now be functioning as expected, including pricing and chart display. We appreciate your patience.

Read the full incident report →

Started May 18, 2026, 11:15 AM UTC· resolved May 18, 2026, 11:40 AM UTC

1. investigating May 18, 2026, 11:15 AM UTC

   We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends. Customers will get a message letting them know we could not complete the send. We are working on this as a priority. Updates to follow

2. identified May 18, 2026, 11:23 AM UTC

   We have identified the root cause of this issue. Our team is working to get the fix out ASAP. Customers will get a message letting them know we could not complete the send. Updates to follow

3. resolved May 18, 2026, 11:40 AM UTC

   Update: We are no longer seeing any errors with regards to sends. Sends should be working as normal. We appreciate your patience and understanding in this matter.

Read the full incident report →

Started May 17, 2026, 10:08 PM UTC· resolved May 18, 2026, 09:15 AM UTC

1. identified May 17, 2026, 10:08 PM UTC

   Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party. We are working to resolve the issue as a priority with our third party. Thank you for your patience and we apologise for the inconvenience caused.

2. resolved May 18, 2026, 09:15 AM UTC

   The issue has been resolved, thank you for your patience.

Read the full incident report →

Started May 15, 2026, 01:08 PM UTC· resolved May 17, 2026, 10:09 PM UTC

1. identified May 15, 2026, 01:08 PM UTC

   We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party. Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

2. resolved May 17, 2026, 10:09 PM UTC

   The issue has been resolved and thank you for your patience

Read the full incident report →

Started May 06, 2026, 11:17 AM UTC· resolved May 06, 2026, 11:28 AM UTC

1. identified May 06, 2026, 11:17 AM UTC

   We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment. We are working on this issue as a priority and apologise for any inconvenience caused.

2. resolved May 06, 2026, 11:28 AM UTC

   The issue has been resolved. Thank you for your patience

Read the full incident report →

Started May 05, 2026, 03:04 PM UTC· resolved Oct 06, 2026, 09:40 AM UTC

1. identified May 05, 2026, 03:04 PM UTC

   We have identified an issue causing withdrawal processing in Kenya to be unsuccessful. Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail. Unfortunately, the issue is withour payment provider, and we are working with them to solve this as quickly as possible. We appreciate your understanding in this matter.

2. identified May 08, 2026, 12:53 PM UTC

   We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We appreciate you patience and understanding in this matter

3. identified May 21, 2026, 08:32 AM UTC

   We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter.

4. identified Jun 05, 2026, 06:58 AM UTC

   Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.

5. identified Jun 10, 2026, 11:50 AM UTC

   Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.

6. identified Jun 24, 2026, 03:08 PM UTC

   We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.

7. identified Jun 30, 2026, 02:13 PM UTC

   Update: Withdrawals have resumed processing but will have longer-than-normal processing times. Deposits are still unavailable. We appreciate your patience apologise for any inconvenience caused.

8. resolved Oct 06, 2026, 09:40 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 05, 2026, 11:20 AM UTC· resolved May 05, 2026, 12:48 PM UTC

1. identified May 05, 2026, 11:20 AM UTC

   We have identified an issue causing visual and functional errors when customers use our Luno app. Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets. Our team is working on this as a priority. Updates to follow

2. identified May 05, 2026, 11:53 AM UTC

   Update: Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors. Our team is working on this as this our priority We appreciate your understanding and patience whilst we work to resolve this.

3. resolved May 05, 2026, 12:48 PM UTC

   Update: We are no longer seeing any intermittent issues with the Luno app. The app is running as expected. We appreciate your understanding and patience in this matter

Read the full incident report →

Started May 04, 2026, 07:32 AM UTC· resolved May 06, 2026, 01:11 PM UTC

1. identified May 04, 2026, 07:32 AM UTC

   We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.

2. resolved May 06, 2026, 01:11 PM UTC

   This issue has now been resolved. Thank you all for your patience.

Read the full incident report →

Started Apr 29, 2026, 08:15 AM UTC· resolved Apr 29, 2026, 10:24 AM UTC

1. identified Apr 29, 2026, 08:15 AM UTC

   Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds. Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them. We appreciate your understanding and patience. Updates to follow.

2. resolved Apr 29, 2026, 10:24 AM UTC

   Update: We are no longer seeing withdrawal delays in South Africa. We appareciate your understanding in this matter.

Read the full incident report →

Started Apr 27, 2026, 12:53 PM UTC· resolved Apr 28, 2026, 07:24 AM UTC

1. identified Apr 27, 2026, 12:53 PM UTC

   We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends. We are working with the third party on resolving the issue as a priority.

2. resolved Apr 28, 2026, 07:24 AM UTC

   The issue has been resolved, customers are now able to Send LTC without issues. Thank you for your patience

Read the full incident report →

Started Apr 21, 2026, 10:27 AM UTC· resolved Apr 21, 2026, 01:59 PM UTC

1. identified Apr 21, 2026, 10:27 AM UTC

   Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

2. monitoring Apr 21, 2026, 10:27 AM UTC

   Update: We have implemented a fix, and we are monitoring the results. Updates to follow

3. resolved Apr 21, 2026, 01:59 PM UTC

   Update: We are no longer seeing any delays with balance updates. Thank you for your patience and understanding.

Read the full incident report →

Started Apr 20, 2026, 08:52 AM UTC· resolved Apr 21, 2026, 07:06 AM UTC

1. identified Apr 20, 2026, 08:52 AM UTC

   Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.

2. resolved Apr 21, 2026, 07:06 AM UTC

   The issue has now been resolved. Thank you for your patience.

Read the full incident report →

Started Apr 16, 2026, 01:12 PM UTC· resolved Apr 16, 2026, 01:52 PM UTC

1. identified Apr 16, 2026, 01:12 PM UTC

   We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices. Our team is working on this as a priority. Updates to follow

2. resolved Apr 16, 2026, 01:52 PM UTC

   Update: We are no longer seeing any issues with Push notifications for IOS We appreciate your understanding and patience in this matter.

Read the full incident report →

Started Apr 15, 2026, 06:29 AM UTC· resolved Apr 20, 2026, 08:22 AM UTC

1. identified Apr 15, 2026, 06:29 AM UTC

   We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account. We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.

2. resolved Apr 20, 2026, 08:22 AM UTC

   Issue has been resolved, thank you for your patience.

Read the full incident report →

Started Apr 14, 2026, 04:50 PM UTC· resolved Apr 15, 2026, 06:19 AM UTC

1. identified Apr 14, 2026, 04:50 PM UTC

   We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible. We apologise for the inconvenience caused.

2. resolved Apr 15, 2026, 06:19 AM UTC

   The issue has been resolved by our provider. Thank you for your patience

Read the full incident report →

Started Apr 10, 2026, 08:36 AM UTC· resolved Apr 16, 2026, 07:59 AM UTC

1. identified Apr 10, 2026, 08:36 AM UTC

   We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's. We are currently working on the issue both internally and with our SMS provider. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying

2. identified Apr 10, 2026, 12:55 PM UTC

   We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend. We appreciate your patience in the matter.

3. resolved Apr 16, 2026, 07:59 AM UTC

   We have made some relevant adjustments to spam filters through our SMS providers and have made some internal adjustments and we believe the issue is resolved. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying

Read the full incident report →

Started Apr 09, 2026, 09:53 AM UTC· resolved Apr 27, 2026, 01:04 PM UTC

1. identified Apr 09, 2026, 09:53 AM UTC

   We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

2. identified Apr 13, 2026, 06:45 AM UTC

   Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

3. identified Apr 17, 2026, 01:00 PM UTC

   We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

4. resolved Apr 27, 2026, 01:04 PM UTC

   The issue has been confirmed as resolved by our 3rd party

Read the full incident report →

Started Apr 02, 2026, 10:53 AM UTC· resolved Apr 02, 2026, 12:30 PM UTC

1. investigating Apr 02, 2026, 10:53 AM UTC

   We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders. We are working on the issue with our third provider as a priority.

2. resolved Apr 02, 2026, 12:30 PM UTC

   The issue has been resolved, Orders can now be placed and Markets are being updated. Thank you for your patience.

Read the full incident report →

Started Apr 02, 2026, 08:41 AM UTC· resolved Apr 08, 2026, 12:22 PM UTC

1. identified Apr 02, 2026, 08:41 AM UTC

   We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

2. identified Apr 02, 2026, 01:41 PM UTC

   Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April. We appreciate your patience.

3. monitoring Apr 07, 2026, 08:29 AM UTC

   We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues. We appreciate your patience.

4. resolved Apr 08, 2026, 12:22 PM UTC

   Following Monitoring, we can confirm the incident is resolved.

Read the full incident report →

Started Mar 24, 2026, 02:48 PM UTC· resolved Apr 02, 2026, 10:49 AM UTC

1. identified Mar 24, 2026, 02:48 PM UTC

   We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

2. identified Mar 26, 2026, 01:38 PM UTC

   Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

3. identified Mar 30, 2026, 07:37 AM UTC

   We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

4. resolved Apr 02, 2026, 10:49 AM UTC

   The issue affecting withdrawals for customers in Kenya has now been resolved. Withdrawal requests are being processed as expected. This was related to a disruption with one of our payment providers, which has now been addressed. We apologise for any inconvenience caused and appreciate your patience while we worked with our partner to resolve the issue.

Read the full incident report →

Started Mar 17, 2026, 08:52 AM UTC· resolved Mar 24, 2026, 06:18 AM UTC

1. identified Mar 17, 2026, 08:52 AM UTC

   Customers using IOS are unable to buy USDC via PayU. Customers can still buy USDC via the Web page. We are working to fix this issue as a priority Thank you for your patience

2. identified Mar 18, 2026, 08:28 AM UTC

   We are currently testing the fix for this issue. We apologise for any inconvenience caused and we are working on this as a priority.

3. identified Mar 20, 2026, 02:09 PM UTC

   We are still testing the fix for this issue and are working on it as a priority. Once the fix has been tested it will then be deployed to the App store for review. For awareness, customers can still buy USDC via the web page We apologise for any inconvenience caused and thank you for your patience.

4. monitoring Mar 23, 2026, 06:54 AM UTC

   A fix has been implemented on the new version, we are monitoring. Thank you for your patience.

5. resolved Mar 24, 2026, 06:18 AM UTC

   The issue has been resolved. Thank you for your patience

Read the full incident report →

Started Mar 09, 2026, 12:40 PM UTC· resolved Mar 11, 2026, 08:03 PM UTC

1. identified Mar 09, 2026, 12:40 PM UTC

   We have identified an issue causing delays in DOT staking reward payouts. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

2. monitoring Mar 11, 2026, 09:39 AM UTC

   The issue affecting DOT staking reward payouts has been resolved. However, during the payout process, an error in our payout schedule resulted in a lower payout being created than expected. Our team is currently correcting the payout and will process the remaining rewards. We will continue to provide updates as the correction is completed.

3. resolved Mar 11, 2026, 08:03 PM UTC

   The issue affecting DOT staking reward payouts has been resolved. Earlier, an error in our payout schedule resulted in a lower payout than expected. The payout has now been corrected and the remaining rewards have been processed. DOT staking reward payouts are operating as normal. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Started Mar 06, 2026, 10:42 AM UTC· resolved Mar 10, 2026, 06:19 AM UTC

1. identified Mar 06, 2026, 10:42 AM UTC

   We have identified an issue where some customers who are using Android are unable to sell any Crypto on the Luno Exchange Home Page. We are working on this as a priority, and customers can still use the Web option. We apologise for any inconvenienced caused.

2. resolved Mar 10, 2026, 06:19 AM UTC

   The issue has been resolved. Android customers are able to Use the Sell option on Exchange.

Read the full incident report →

Started Mar 05, 2026, 04:34 PM UTC· resolved Mar 05, 2026, 09:35 PM UTC

1. identified Mar 05, 2026, 04:34 PM UTC

   We are currently investigating an issue affecting the release of funds back to your available balance. Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.

2. identified Mar 05, 2026, 05:10 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Mar 05, 2026, 05:14 PM UTC

   We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.

4. monitoring Mar 05, 2026, 05:22 PM UTC

   A fix has been implemented and we are currently monitoring the results to ensure the issue has been fully resolved.

5. resolved Mar 05, 2026, 09:35 PM UTC

   The issue affecting the release of funds back to available balances has now been resolved and funds are being released as expected. Your funds remained safe and secure throughout the incident. We sincerely appreciate your patience while we worked to fix the problem.

Read the full incident report →

Started Feb 26, 2026, 07:31 AM UTC· resolved Feb 26, 2026, 01:14 PM UTC

1. identified Feb 26, 2026, 07:31 AM UTC

   Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

2. resolved Feb 26, 2026, 01:14 PM UTC

   Update: We are no longer seeing any delays to withdrawals. This service is working as intended. We thank you for your patience and understanding

Read the full incident report →