Resolved after 5 hours 43 minutes, on February 26, 2026.
Update: We are no longer seeing any delays to withdrawals. This service is working as intended. We thank you for your patience and understanding
Update timeline
- identified Feb 26, 2026, 07:31 AM UTC
Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.
- resolved Feb 26, 2026, 01:14 PM UTC
Update: We are no longer seeing any delays to withdrawals. This service is working as intended. We thank you for your patience and understanding
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