Resolved after 2 days 5 hours, on May 4, 2026.
We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.
Update timeline
- identified May 04, 2026, 07:32 AM UTC
We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.
- resolved May 06, 2026, 01:11 PM UTC
This issue has now been resolved. Thank you all for your patience.
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