Delayed withdrawals in Kenya

Update timeline

1. identified Mar 24, 2026, 02:48 PM UTC

   We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

2. identified Mar 26, 2026, 01:38 PM UTC

   Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

3. identified Mar 30, 2026, 07:37 AM UTC

   We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

4. resolved Apr 02, 2026, 10:49 AM UTC

   The issue affecting withdrawals for customers in Kenya has now been resolved. Withdrawal requests are being processed as expected. This was related to a disruption with one of our payment providers, which has now been addressed. We apologise for any inconvenience caused and appreciate your patience while we worked with our partner to resolve the issue.