Resolved after 22 hours 14 minutes, on April 20, 2026.
Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.
Update timeline
- identified Apr 20, 2026, 08:52 AM UTC
Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.
- resolved Apr 21, 2026, 07:06 AM UTC
The issue has now been resolved. Thank you for your patience.
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