Resolved after 52 days, on August 31, 2026.
Instant buy has been restored and is working. This service is working as expected. We appreciate your understanding in this matter.
Update timeline
- identified Aug 31, 2026, 02:03 PM UTC
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. We are working on this as a priority
- resolved Oct 22, 2026, 02:18 PM UTC
Instant buy has been restored and is working. This service is working as expected. We appreciate your understanding in this matter.
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