Resolved after 19 hours 35 minutes, on October 13, 2026.
Our payment provider has successfully completed their system maintenance. Withdrawal services have been fully restored and are operating normally. We appreciate your patience while we worked with our provider to restore their service.
Update timeline
- identified Oct 13, 2026, 10:57 AM UTC
Due to ongoing system maintenance by our payment partner, some customers may experience delays in withdrawal processing. We are actively collaborating with our provider to restore standard processing times as quickly as possible. We apologise for any inconvenience this may cause and appreciate your continued patience.
- resolved Oct 14, 2026, 06:33 AM UTC
Our payment provider has successfully completed their system maintenance. Withdrawal services have been fully restored and are operating normally. We appreciate your patience while we worked with our provider to restore their service.
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