Cloudinary Outage History
Cloudinary is up right nowPingoru has recorded 54 incidents for Cloudinary: 27 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 32 of 720 (4%) |
| July 2026 | 4 | 16 of 744 (2%) |
| August 2026 | 1 | 25 of 744 (3%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 4 | 2 of 578 (0%) |
Incidents, newest first
Minor November 21, 2025 Delivery hostname res.cloudinary.com is blocked in Indonesia 6d Media Delivery
Started Nov 21, 2025, 08:17 AM UTC· resolved Nov 27, 2025, 09:12 AM UTC
- investigating Nov 21, 2025, 08:17 AM UTC
Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new
- investigating Nov 21, 2025, 04:36 PM UTC
We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.
- investigating Nov 21, 2025, 06:47 PM UTC
To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames
- monitoring Nov 25, 2025, 08:01 AM UTC
Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.
- resolved Nov 27, 2025, 09:12 AM UTC
This incident has been resolved.
Minor November 10, 2025 Media Library Widget Access Limited 6h 5m Media Library Widget
Started Nov 10, 2025, 10:26 AM UTC· resolved Nov 10, 2025, 04:31 PM UTC
- investigating Nov 10, 2025, 10:26 AM UTC
Media Library Widget access is limited to first cloud in account.
- identified Nov 10, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 04:31 PM UTC
This incident has been resolved.
Minor October 22, 2025 Asset thumbnails not loading correctly in Media Library Widget 56m Media Library Widget
Started Oct 22, 2025, 02:01 PM UTC· resolved Oct 22, 2025, 02:58 PM UTC
- investigating Oct 22, 2025, 02:01 PM UTC
We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
- identified Oct 22, 2025, 02:41 PM UTC
The source of the issue has been identified, and a fix will be deployed as soon as possible
- resolved Oct 22, 2025, 02:58 PM UTC
A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.
Minor October 20, 2025 Degraded Performance - Usage Data & Reporting Delays 1d Digital Asset Management (DAM), Billing
Started Oct 20, 2025, 01:29 PM UTC· resolved Oct 21, 2025, 02:01 PM UTC
- investigating Oct 20, 2025, 01:29 PM UTC
Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).
- monitoring Oct 20, 2025, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 02:01 PM UTC
The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.
Minor October 20, 2025 Degraded Performance in US Datacenter 1d 7h Media Transformation API - US, Console, Upload API - US, Flow Engine and 4 more
Started Oct 20, 2025, 07:51 AM UTC· resolved Oct 21, 2025, 03:30 PM UTC
- investigating Oct 20, 2025, 07:51 AM UTC
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
- investigating Oct 20, 2025, 08:12 AM UTC
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
- investigating Oct 20, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:37 AM UTC
The services are recovering and are being closely monitored.
- investigating Oct 20, 2025, 02:23 PM UTC
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
- investigating Oct 20, 2025, 03:56 PM UTC
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
- identified Oct 20, 2025, 05:53 PM UTC
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
- monitoring Oct 20, 2025, 08:39 PM UTC
We have identified that Amazon's Rekognition service is currently down.
- monitoring Oct 21, 2025, 07:08 AM UTC
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
- resolved Oct 21, 2025, 03:30 PM UTC
This incident has been resolved.
Notice October 16, 2025 Elevated Errors in Webhook Notifications 12h 28m Webhooks / HTTP notifications - US
Started Oct 16, 2025, 07:52 AM UTC· resolved Oct 16, 2025, 08:21 PM UTC
- monitoring Oct 16, 2025, 07:52 AM UTC
We experienced a failure in delivering webhook notifications starting at around 05:57 UTC, lasting approximately 1.5 hours. The issue has been resolved, and we are currently monitoring to ensure system stability.
- resolved Oct 16, 2025, 08:21 PM UTC
We've confirmed that any backlog was processed and the system is stable.
Notice October 16, 2025 Elevated Errors on Transformations 4h 39m Media Transformation API - US, Media Delivery
Started Oct 16, 2025, 07:36 AM UTC· resolved Oct 16, 2025, 12:16 PM UTC
- investigating Oct 16, 2025, 07:36 AM UTC
We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.
- monitoring Oct 16, 2025, 08:10 AM UTC
A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system.
- resolved Oct 16, 2025, 12:16 PM UTC
The incident has been resolved. If you continue to experience issues, please contact Support for assistance.
Notice September 3, 2025 Third-Party Security Incident Impacting Salesforce Integration via Drift –
Started Sep 03, 2025, 01:06 PM UTC· resolved Sep 03, 2025, 01:06 PM UTC
- resolved Sep 03, 2025, 01:06 PM UTC
We have been informed of a security incident involving Drift, a third-party application previously integrated with our Salesforce environment as part of Cloudinary’s support processes. This incident is part of a broader issue affecting multiple organizations that use these services. Immediately upon learning of the situation, we disabled all connections between Cloudinary’s systems and Drift. We are actively working with Salesforce, Drift, and other relevant parties to support the ongoing investigation and to ensure the continued security of our data and systems. At this time, our review indicates that no data stored within Cloudinary’s products or core systems has been affected. The information involved appears limited to standard business contact details and certain support communications managed through Salesforce. Customers impacted by this incident have been notified directly with guidance and recommended next steps. As always, we encourage all customers to remain vigilant for any phishing or social engineering attempts that could result from incidents of this nature.
Notice August 25, 2025 API calls for clouds in EU/AP geo-region may result in 404 4h Upload API - EU, Upload API - AP, Admin API - AP, Admin API - EU
Started Aug 25, 2025, 07:20 AM UTC· resolved Aug 25, 2025, 11:20 AM UTC
- resolved Aug 25, 2025, 12:19 PM UTC
API calls to api.cloudinary.com for clouds in EU/AP geo-regions may have experienced failures with 404 status code responses at approximately 7:20-11:20 UTC.
Minor August 13, 2025 Collections are not being detected 47m Digital Asset Management (DAM)
Started Aug 13, 2025, 07:33 PM UTC· resolved Aug 13, 2025, 08:21 PM UTC
- investigating Aug 13, 2025, 07:33 PM UTC
We are currently investigating a small subset of collections that are made public are not being detected.
- monitoring Aug 13, 2025, 07:52 PM UTC
On Wednesday, August 13, 2025, at 19:48:15 UTC, our team identified the cause of the issue with the collections and reverted to a known working version. We expect the Collection's functionality to be fully restored, and we are continually monitoring the status.
- resolved Aug 13, 2025, 08:21 PM UTC
This incident has been resolved.
Minor August 7, 2025 Elevated error rates in Cloudinary Background Removal 5h 24m Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP
Started Aug 07, 2025, 02:09 AM UTC· resolved Aug 07, 2025, 07:33 AM UTC
- investigating Aug 07, 2025, 02:09 AM UTC
We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- monitoring Aug 07, 2025, 03:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 07:33 AM UTC
This incident has been resolved.
Minor July 13, 2025 Modules in Video App and the developer dashboard are not loading 31m Digital Asset Management (DAM)
Started Jul 13, 2025, 06:29 PM UTC· resolved Jul 13, 2025, 07:00 PM UTC
- identified Jul 13, 2025, 06:29 PM UTC
An issue has been identified in the Video App and Developer Dashboard resulting in modules not loading that began at 9 UTC. A Fix is being actively worked on and will be deployed within the hour.
- monitoring Jul 13, 2025, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2025, 07:00 PM UTC
This incident has been resolved.
Minor July 7, 2025 Degraded Performance for our Media Delivery Service 12h 39m Media Delivery
Started Jul 07, 2025, 05:49 AM UTC· resolved Jul 07, 2025, 06:28 PM UTC
- investigating Jul 07, 2025, 05:49 AM UTC
For 5 minutes, between 04:46 and 04:51 UTC, customers have experienced increased latencies and error rates when delivering new images, including API calls. Our team is actively investigating the issue to identify and address the root cause.
- resolved Jul 07, 2025, 06:28 PM UTC
This incident has been resolved.
Major July 3, 2025 Some users unable to overwrite assets 4h 23m Digital Asset Management (DAM), Media Library Widget
Started Jul 03, 2025, 03:27 PM UTC· resolved Jul 03, 2025, 07:51 PM UTC
- investigating Jul 03, 2025, 03:27 PM UTC
We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- monitoring Jul 03, 2025, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 07:51 PM UTC
This incident has been resolved.
Minor July 3, 2025 Webhook Notification Delivery Delays 22h 39m Webhooks / HTTP notifications - US
Started Jul 03, 2025, 10:13 AM UTC· resolved Jul 04, 2025, 08:52 AM UTC
- investigating Jul 03, 2025, 10:13 AM UTC
We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.
- investigating Jul 03, 2025, 10:37 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 03, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 03, 2025, 02:51 PM UTC
We are aware that webhook notifications aren't being received and are investigating it.
- monitoring Jul 03, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2025, 08:52 AM UTC
After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.
Notice June 30, 2025 Admins Unable to Create New Users 6h 17m Digital Asset Management (DAM)
Started Jun 30, 2025, 02:20 PM UTC· resolved Jun 30, 2025, 08:37 PM UTC
- investigating Jun 30, 2025, 02:20 PM UTC
We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.
- identified Jun 30, 2025, 02:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 08:37 PM UTC
This incident has been resolved.
Major June 30, 2025 VIESUS™ Automatic Image Enhancement is currently down. 4h 36m Third-Party - Add-ons
Started Jun 30, 2025, 07:14 AM UTC· resolved Jun 30, 2025, 11:50 AM UTC
- investigating Jun 30, 2025, 07:14 AM UTC
Starting June 30th 2025 00:00 UTC we've been encountering outages with the VIESUS™ Automatic Image Enhancement add-on. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience as we address this issue.
- monitoring Jun 30, 2025, 08:01 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jun 30, 2025, 11:50 AM UTC
This incident has been resolved.
Minor June 29, 2025 Media Processing and transformations related to AI is currently down. 2h 36m Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP, Upload API - US and 5 more
Started Jun 29, 2025, 11:58 AM UTC· resolved Jun 29, 2025, 02:34 PM UTC
- identified Jun 29, 2025, 11:58 AM UTC
We want to inform you that starting 9:30 UTC, we've been investigating Media Processing and transformations related to AI that is affecting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution. This may result in processing errors and delays when applying eager, "on-the-fly", or explicit transformations related to media processing and AI.
- monitoring Jun 29, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2025, 02:34 PM UTC
This incident has been resolved.
Minor June 17, 2025 Intermittent errors with our Aspose add-on 13h 33m Third-Party - Add-ons
Started Jun 17, 2025, 10:04 AM UTC· resolved Jun 17, 2025, 11:38 PM UTC
- investigating Jun 17, 2025, 10:04 AM UTC
From 9:30am UTC, customers who are using the Aspose addon might experience some errors. We are actively working on it and will update with any insights.
- identified Jun 17, 2025, 03:01 PM UTC
The issue appears to be related to timeouts when awaiting a response from the Aspose service. Failed requests are retried automatically and most succeed upon retry, so the Add-on may appear to work as normal but with slower responses than usual. We're continuing to monitor the issue and will provide updates when we have more information to share.
- resolved Jun 17, 2025, 11:38 PM UTC
At approximately Jun 17 22:10:46 UTC 2025, the Aspose add-on intermittent issue has been resolved. Customers should no longer experience issues with file-related conversions when calling the Aspose service.
Minor June 12, 2025 Google Cloud outage affecting features including Documentation, Add-Ons, Use of Google Cloud Storage for account backups 6h 9m Third-Party - Add-ons
Started Jun 12, 2025, 06:26 PM UTC· resolved Jun 13, 2025, 12:36 AM UTC
- investigating Jun 12, 2025, 06:26 PM UTC
We want to inform you that some operations will fail for users using GCS as their backup bucket. We've also received reports that some Cloudinary functionality such as our documentation site and some add-ons provided via third-party services are affected. We're investigating this issue to determine how it's affecting our customers.
- identified Jun 12, 2025, 08:53 PM UTC
The issue has been identified as an outage with a third-party service provider
- resolved Jun 13, 2025, 12:36 AM UTC
This incident has been resolved. These issues were confirmed as related to this incident on Google Cloud's status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Notice June 11, 2025 Collections pagination missing 13h 12m Digital Asset Management (DAM)
Started Jun 11, 2025, 09:16 PM UTC· resolved Jun 12, 2025, 10:28 AM UTC
- identified Jun 11, 2025, 09:16 PM UTC
The paging in collections is missing. Only 50 collections are showing up. The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2025, 06:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 10:28 AM UTC
This incident has been resolved.
Major June 11, 2025 Cloudinary Console Unavailable 1h 10m Digital Asset Management (DAM), Management Console
Started Jun 11, 2025, 11:21 AM UTC· resolved Jun 11, 2025, 12:31 PM UTC
- investigating Jun 11, 2025, 11:21 AM UTC
We’re currently experiencing an issue that is preventing the Cloudinary console from loading. Our engineering team is actively investigating the cause and working to restore access as soon as possible. We’ll provide updates here as we learn more. Thank you for your patience, and we apologize for the inconvenience.
- monitoring Jun 11, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 11, 2025, 12:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2025, 12:31 PM UTC
This incident has been resolved.
Notice June 9, 2025 Video Player Studio is down 9h 10m Video Player
Started Jun 09, 2025, 08:02 PM UTC· resolved Jun 10, 2025, 05:13 AM UTC
- monitoring Jun 09, 2025, 08:02 PM UTC
The Video Player Studio, Developer Dashboard and related components to Video Player have not been working since 7:30 PM Monday, Coordinated Universal Time (UTC). A fix has been implemented, and we are currently monitoring.
- resolved Jun 10, 2025, 05:13 AM UTC
This incident has been resolved.
Notice June 3, 2025 Possible degradation in super resolution results 2h 26m
Started Jun 03, 2025, 04:33 PM UTC· resolved Jun 03, 2025, 06:59 PM UTC
- identified Jun 03, 2025, 04:33 PM UTC
Around ~3 hours ago, the super resolution model was deployed to fix a customer issue. This introduced possible degradation in some super resolution results. We are working on the fix.
- monitoring Jun 03, 2025, 05:36 PM UTC
A fix has been deployed, and we are monitoring.
- resolved Jun 03, 2025, 06:59 PM UTC
The issue has been resolved.
Minor May 30, 2025 Webhook notifications are currently delayed in EU and AP regions 3h 51m Upload API - EU, Upload API - AP
Started May 30, 2025, 09:01 AM UTC· resolved May 30, 2025, 12:52 PM UTC
- investigating May 30, 2025, 09:01 AM UTC
We are currently investigating an issue related to Webhook notifications. From Yesterday 11 AM UTC, you may encounter delays in receiving notifications. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- investigating May 30, 2025, 09:39 AM UTC
We are continuing to investigate this issue.
- monitoring May 30, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2025, 12:52 PM UTC
This incident has been resolved.